Custodial Manager

ABM • Charleston, SC

2d

About The Position

We are seeking a detail-oriented and organized Custodial Manager to oversee and manage janitorial services for various client sites. The role is responsible for ensuring cleaning operations are performed efficiently, meet client expectations, and adhere to company standards. It requires strong leadership, excellent communication skills, and a thorough understanding of janitorial practices.

The Custodial Manager oversees janitorial projects, staff, client relationships, schedules, quality control, safety compliance, and supplies and equipment. The position also handles operational issues, reporting, cost management, and continuous improvement.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in janitorial management or a related field, including project management or supervisory experience.
• Strong leadership and team-management skills, including the ability to motivate and guide a diverse team.
• Excellent verbal and written communication skills and the ability to interact effectively with clients, staff, and senior management.
• Strong analytical and problem-solving skills and the ability to make quick, informed decisions in a fast-paced environment.
• Exceptional organizational skills and the ability to manage multiple projects and priorities simultaneously.
• Proficiency in Microsoft Office Suite and familiarity with janitorial equipment and products.
• High attention to detail.
• Ability to perform physical tasks as needed, including walking, standing, and lifting supplies or equipment.
• English reading, writing, and comprehension skills required.

Nice To Haves

• Experience managing multiple sites or large-scale projects.
• Experience working with union employees is highly preferred.
• Spanish language skills.

Responsibilities

• Oversee the planning, execution, and completion of janitorial projects across assigned client sites, ensuring tasks are completed on time and within budget.
• Manage and lead janitorial staff, providing direction, training, and support to ensure high-quality work and compliance with safety protocols.
• Serve as the main point of contact for clients, address concerns, maintain client satisfaction and relationships, and hold regular meetings to discuss project progress and performance.
• Coordinate staff schedules to ensure adequate coverage for shifts and projects; address absences, emergencies, and other staffing challenges to maintain service continuity.
• Implement and monitor quality-control procedures and conduct regular inspections to ensure work meets client specifications and company standards.
• Ensure janitorial activities comply with safety regulations and company policies, promote a safe working environment, and promptly address safety concerns.
• Oversee procurement, inventory, and maintenance of cleaning supplies and equipment, ensuring materials are available and in good working condition.
• Resolve project issues, including equipment failures and client complaints, by implementing effective solutions promptly.
• Prepare and submit reports on project status, staff performance, and issues; provide data-driven insights to management to support continuous improvement.
• Monitor project budgets, control costs, and identify cost-saving opportunities without compromising service quality.
• Stay current on industry trends and best practices and implement process improvements to enhance operational efficiency and effectiveness.

Benefits

• ABM offers a comprehensive benefits package; details are available through ABM Team Member Benefits | Staff & Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED