Custodial Manager

Seattle Pacific University•Lexington, MA

5d•$29 - $30•Onsite

About The Position

Seattle Pacific University is seeking a collaborative, service-oriented Custodial Manager to lead the University’s custodial program and help maintain clean, welcoming, and well-supported campus spaces. The role provides day-to-day leadership for four staff custodians and up to 25 student, seasonal, and temporary employees. It also oversees contracted custodial services and coordinates with the Facilities service desk, maintenance staff, campus partners, and service providers to respond to changing needs and maintain consistent service quality. The Custodial Manager hires, trains, supervises, and evaluates employees; coordinates quality control and campus service requests; manages supplies and equipment; and uses the University’s computerized maintenance management system to coordinate work and track requests. The role involves regular movement throughout campus facilities as well as office-based coordination. It is an in-person position on Seattle Pacific’s main campus, Monday through Friday during first-shift business hours, with occasional evening, weekend, emergency, or flexible scheduling to support campus programs and operational needs. Facilities employees are essential staff and may be required to work when the University closes due to inclement weather or an emergency. The position supports Seattle Pacific University’s Christian mission and its commitment to academic excellence, service, environmental stewardship, diversity, reconciliation, and belonging. University employees are required to support SPU’s Statement of Faith and its related policies and lifestyle expectations.

Requirements

A bachelor’s degree or an equivalent combination of education and relevant experience.
Either at least three years of custodial or maintenance management experience, including client-facing work and oversight of contracted services; or at least one year of supervisory experience plus at least three years of custodial or maintenance operations experience.
Experience interviewing, hiring, training, and supporting employees.
Strong customer-service and relationship-building skills.
Clear and professional verbal and written communication skills.
Ability to organize competing priorities, respond to deadlines, and make sound decisions in a fast-moving service environment.
Ability to address concerns and resolve conflict respectfully and constructively.
Working proficiency with Microsoft Excel, Word, Outlook, and Teams.
Familiarity with custodial tools, equipment, chemicals, and operating practices.
Valid Washington State driver’s license and a driving record that meets University requirements.
Ability to drive University service vehicles, including small pickup trucks and box trucks with lift gates.
Ability to occasionally adjust working hours to address evening, weekend, emergency, or campus program needs.
Personal commitment to the Christian faith and affirmation of SPU’s Statement of Faith; enthusiasm for supporting the University’s Christian mission; and willingness to uphold the policies and lifestyle expectations of SPU’s Christian community.

Nice To Haves

Five years of management experience in custodial operations, maintenance, facilities, hospitality, or another service-oriented field.
Experience communicating or working with employees who have limited English proficiency.
Forklift certification or the ability to obtain it.
Ability to safely wear a tight-fitting respirator when required.

Responsibilities

Hire, train, supervise, and evaluate staff custodians and student, seasonal, and temporary employees; set expectations, coach employees, and foster a respectful and supportive workplace.
Oversee contracted custodial services, including quality-control inspections, regular communication with service providers, and timely, constructive resolution of service concerns.
Work with service desk staff and the Maintenance Manager to review, prioritize, and sequence custodial, maintenance, and event-support requests.
Communicate with faculty, staff, students, and campus partners about service needs, facility operations, schedules, and potential impacts.
Use the University’s computerized maintenance management system to coordinate work, follow service requests, monitor quality, and support consistent performance.
Review and approve custodial and event-support supply and equipment requests while promoting safe, effective, efficient, and environmentally responsible practices.
Provide occasional evening or weekend support as campus needs change.
Contribute to a service-focused department committed to operational excellence, environmental stewardship, diversity, reconciliation, and belonging.