Custodial Project Manager

Didlake, Inc.•Baltimore, MD

3d•Onsite

About The Position

The Custodial Project Manager is responsible for leading the day-to-day operations of a custodial services contract, ensuring exceptional service delivery, compliance, employee engagement, quality performance, and customer satisfaction. This role provides leadership to supervisors and custodial employees, oversees contract performance, staffing, budgets, quality, and safety, serves as the primary liaison between Didlake, the customer, and corporate support departments, and supports Didlake's mission of creating opportunities for people with disabilities. As an essential personnel member, this position is required to respond to and remain on-site during emergency operations, including snow removal events, for extended periods as required to meet operational requirements.

Requirements

Bachelor's degree and five (5) years of management experience in custodial, facilities, environmental services, or commercial operations; OR Associate degree and seven (7) years of equivalent relevant experience; OR High school diploma or equivalent and nine (9) years of equivalent relevant experience.
Experience managing teams in a contract-driven environment strongly preferred.
Experience supervising diverse workforces, including employees with disabilities, is highly desirable.
Working knowledge of contract administration, budgeting, safety regulations, and personnel management required.
Possess the ability to pass a background check and maintain a clearance.
A valid REAL ID is required to enter this worksite.
Must possess strong interpersonal skills to interact with, train, and resolve the personnel issues of people with disabilities.
Flexibility to work outside of normal business hours on an occasional basis to meet contract and operational needs.
Ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions required.
Ability to train and retrain employees on the safe and proper use of custodial equipment, cleaning chemicals, tools, and safety procedures to ensure compliance with established standards.
Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, for reporting, documentation, data analysis, and communication.
Knowledge of workplace safety and OSHA standards.
Project a positive and professional image to the public, co-workers, and Didlake clients.

Nice To Haves

Experience managing teams in a contract-driven environment strongly preferred.
Experience supervising diverse workforces, including employees with disabilities, is highly desirable.

Responsibilities

Direct and oversee all day-to-day operations of assigned custodial contract(s).
Ensure custodial services consistently meet or exceed customer expectations, cleaning standards, and contractual requirements.
Develop operational plans, staffing strategies, work schedules, and workflows that maximize efficiency, service quality, and contract performance.
Monitor performance metrics, KPIs, quality assurance measures, inspection results, and operational trends to drive continuous improvement.
Prepare and present operational reports for customers and Didlake leadership.
Serve as the primary point of contact between Didlake, customers, subcontractors, and corporate departments.
Recruit, develop, coach, and retain a high-performing custodial workforce.
Supervise frontline supervisors and employees, providing ongoing coaching, custodial training, performance feedback, and development opportunities.
Conduct performance evaluations and recommend personnel actions consistent with company policy.
Foster a culture of accountability, teamwork, respect, and inclusion.
Support employee engagement and promote Didlake's values throughout the workforce.
Manage contract budgets and operate within established financial parameters.
Monitor labor utilization, employee scheduling, overtime, and staffing levels.
Track custodial supply, chemical, and equipment expenditures and ensure responsible resource management.
Recommend operational improvements that enhance efficiency while controlling costs.
Ensure compliance with all contract requirements, company policies, OSHA regulations, federal safety standards, and custodial operating procedures.
Promote a proactive safety culture through inspections, coaching, and corrective actions.
Ensure employees are properly trained in the safe use of custodial equipment, tools, and cleaning chemicals.
Immediately address unsafe conditions and stop work when imminent hazards exist.
Support safety committee initiatives and maintain required documentation.
Ensure accurate employee timekeeping and attendance records.
Monitor custodial service quality through routine inspections and quality assurance reviews and implement corrective actions when needed.
Verify that cleaning services are performed in accordance with contract specifications, customer expectations, and established quality standards.
Review project status and adjust staffing or work plans to maintain performance objectives.
Ensure all deliverables are completed on time and within budget.
Foster an environment that promotes dignity, inclusion, and respect for all employees.
Ensure Human Rights policies are understood and followed through training, reporting, and accountability.
Partner with Rehabilitation Services to support employees with disabilities and maximize employment success.
Champion Didlake's mission of creating employment opportunities and meaningful careers.
Complete required operational reports, documentation, and records accurately and timely.
Maintain compliance with all required Didlake training.
Perform other duties as assigned.