Custodial Project Manager

Didlake, Inc.•Baltimore, MD

5h•Onsite

About The Position

The Custodial Project Manager leads day-to-day operations of assigned custodial services contracts, ensuring effective service delivery, compliance, employee engagement, quality performance, and customer satisfaction. The role oversees supervisors and custodial employees and manages contract performance, staffing, budgets, quality, and safety. It serves as the primary liaison among Didlake, customers, subcontractors, and corporate support departments while supporting Didlake’s mission of creating employment opportunities for people with disabilities. As essential personnel, the position is required to respond to and remain on-site during emergency operations, including snow removal events, for extended periods as operational needs require. The role may also require occasional work outside normal business hours. The position requires a bachelor’s degree and five years of relevant management experience, an associate degree and seven years of equivalent relevant experience, or a high school diploma or equivalent and nine years of equivalent relevant experience. A background check and clearance are required, as is a valid REAL ID for entry to the worksite. Compensation is based on skills, experience, and internal equity.

Requirements

Bachelor’s degree and five years of management experience in custodial, facilities, environmental services, or commercial operations; OR associate degree and seven years of equivalent relevant experience; OR high school diploma or equivalent and nine years of equivalent relevant experience.
Working knowledge of contract administration, budgeting, safety regulations, and personnel management.
Ability to pass a background check and maintain a clearance.
Valid REAL ID required to enter the worksite.
Flexibility to work outside normal business hours occasionally to meet operational needs.
Ability to apply logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
Strong interpersonal skills to interact with, train, and resolve personnel issues involving people with disabilities.
Ability to train and retrain employees in safe and proper use of custodial equipment, cleaning chemicals, tools, and safety procedures.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint for reporting, documentation, analysis, and communication.
Knowledge of workplace safety and OSHA standards.
Ability to project a positive and professional image to the public, coworkers, and clients.

Nice To Haves

Experience managing teams in a contract-driven environment.
Experience supervising a diverse workforce, including employees with disabilities.

Responsibilities

Direct and oversee day-to-day operations of assigned custodial contracts.
Ensure services meet or exceed customer expectations, cleaning standards, and contract requirements.
Develop operational plans, staffing strategies, work schedules, and workflows.
Monitor performance metrics, KPIs, quality measures, inspections, and operational trends to drive improvement.
Prepare and present operational reports to customers and Didlake leadership.
Serve as the primary contact among Didlake, customers, subcontractors, and corporate departments.
Recruit, develop, coach, and retain custodial employees and supervisors.
Provide coaching, custodial training, performance feedback, and development opportunities; conduct evaluations and recommend personnel actions.
Foster accountability, teamwork, respect, inclusion, and employee engagement.
Manage contract budgets and monitor labor utilization, scheduling, overtime, and staffing levels.
Track supply, chemical, and equipment expenditures and recommend cost-conscious operational improvements.
Ensure compliance with contract requirements, company policies, OSHA regulations, federal safety standards, and custodial procedures.
Promote safety through inspections, coaching, corrective actions, training, and documentation; address unsafe conditions and stop work when imminent hazards exist.
Ensure accurate employee timekeeping and attendance records.
Conduct routine quality inspections and reviews, implement corrective actions, and verify services meet specifications and standards.
Review project status and adjust staffing or work plans; ensure deliverables are completed on time and within budget.
Promote dignity, inclusion, and respect; ensure Human Rights policies are understood and followed.
Partner with Rehabilitation Services to support employees with disabilities and employment success; champion Didlake’s mission.
Complete operational reports and records accurately and promptly, maintain required training compliance, and perform other duties as assigned.
Respond to and remain on-site during emergency operations, including snow removal events, for extended periods as required.