Custodial Account Manager

Goodwill Northern New England•Kittery, ME

7d•$57,000 - $66,000

About The Position

The Custodial Account Manager provides supervision, coordination, and development of designated Good Clean/NNEES contracted sites with gross revenue of $400,000 or more. The role oversees personnel and daily site operations, ensures contracted services and deliverables are completed, manages supplies, equipment and regional fleet vehicles, and coordinates project work and contract renewals. The position also involves reporting, purchase order approval, customer and management communication, recycling collection, and completion of other relevant duties as assigned.

Requirements

Knowledge of custodial practices and procedures.
Developed interpersonal and problem-solving skills.
Ability to supervise, instruct, and motivate employees in performing duties outlined in the contract.
Ability to work as a member of a team.
Ability to handle strenuous physical activity, including occasional heavy lifting.
Ability to use a personal computer, including email, internet, and Microsoft Office software.
Ability to perform basic math, including addition, subtraction, multiplication, division, fractions, and percentages.
Ability to maintain confidentiality of classified information.
Successful completion of a background check that meets Agency standards.
Valid driver’s license, satisfactory driving record, and insurance meeting Agency standards.

Nice To Haves

Bachelor’s degree in business administration or relevant experience.
Four or more years of custodial services experience.
Four or more years of supervisory or project management experience.

Responsibilities

Recruit, hire, train, evaluate, and schedule assigned personnel.
Direct day-to-day operations at contracted sites and ensure customer deliverables and contract or statement-of-work tasks are completed.
Prepare management and customer reports, including daily operation logs, waste reports, time sheets, incident reports, competitive employment statements, disability statements, and cost analyses.
Ensure supplies and equipment are available and in working order at sites.
Oversee regional equipment, including safety logs, proper operation, and inventory.
Oversee regional fleet vehicles, including daily fleet logs and coordination of maintenance, registration, and inspection.
Coordinate with the Project Manager to schedule, execute, and bill Good Clean projects, including floors, windows, and general special operating activities, according to contract.
Work with the Director of Operations to establish procedures for new Good Clean contract startups in the assigned area, including equipment, service costing, and staff duty schedules.
Schedule and/or complete non-daily tasks such as high dusting, floor stripping and waxing, and carpet cleaning.
Approve Good Clean purchase orders from Project Managers through Financial Edge and vendors.
Manage the renewal process for Good Clean contracts in assigned areas.
Drive a box truck for recycling collection.
Participate in regularly scheduled Good Clean management meetings.
Perform other relevant duties as assigned.