Custodial Account Manager

Goodwill Northern New England•Kittery, ME

About The Position

The Custodial Account Manager supervises, coordinates, and develops designated Good Clean/NNEES contracted sites with gross revenue of $400,000 or more. The role oversees personnel and daily site operations, ensures contracted services and tasks are completed, and supports customer and management reporting. It also oversees site supplies, equipment, fleet vehicles, project scheduling and billing, new contract start-up procedures, contract renewals, purchase orders, and recycling collection. The position participates in scheduled Good Clean management meetings and performs other relevant duties as assigned. The position is based in Portsmouth, New Hampshire. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m., with periodic weekend work. The role involves exposure to chemicals and physical activities including prolonged walking and standing, driving, sitting, climbing, working at ceiling heights and in tight spaces, and repetitive pushing, pulling, lifting, and carrying.

Requirements

Knowledge of custodial practices and procedures.
Developed interpersonal and problem-solving skills.
Ability to supervise, instruct, and motivate employees in performing contract duties.
Ability to work as a member of a team.
Ability to handle strenuous physical activity, including occasional heavy lifting.
Ability to use a personal computer, including email, the internet, and Microsoft Office software.
Ability to perform basic math, including addition, subtraction, multiplication, division, fractions, and percentages.
Ability to maintain the confidentiality of classified information.
Successful completion of a background check that meets Agency standards.
Valid driver’s license, satisfactory driving record, and insurance that meets Agency standards.

Nice To Haves

Bachelor’s degree in business administration or relevant experience.
Four or more years of custodial services experience.
Four or more years of supervisory or project management experience.

Responsibilities

Supervise assigned personnel, including recruiting, hiring, training, evaluating, and scheduling.
Direct the day-to-day operations of assigned contracted sites, ensuring customer deliverables and all contract or statement-of-work tasks are completed.
Prepare reports for management and customers, including daily operation logs, waste reports, time sheets, incident reports, competitive employment statements, disability statements, and cost analyses.
Ensure supplies and equipment are available and in working order at assigned sites.
Oversee regional equipment, including maintaining safety logs, checking that equipment works properly, and managing inventory.
Oversee regional fleet vehicles, including completing the daily fleet log and coordinating maintenance, registration, and inspections.
Coordinate with the Project Manager to schedule and execute Good Clean projects, such as floor and window work and general service orders, and ensure they are billed according to contract.
Coordinate with the Director of Operations to establish start-up procedures for new Good Clean contracts in the assigned area, including equipment, service costing, and staff duty schedules.
Schedule or complete non-daily tasks such as high dusting, floor stripping and waxing, and carpet cleaning.
Approve Good Clean purchase orders from the Project Manager through Financial Edge and from vendors.
Manage the renewal process for Good Clean contracts in assigned areas.
Drive a box truck for recycling collection.
Participate in regularly scheduled Good Clean management meetings.
Perform other relevant duties as assigned.