Custodial Manager

ABM US•Charleston, SC

2d•$58,000 - $66,000

About The Position

The Custodial Manager oversees janitorial services across assigned client sites, ensuring cleaning operations are efficient, meet client expectations, and comply with company standards. The role requires leadership, communication, and knowledge of janitorial practices. The manager plans and monitors projects, supervises and supports janitorial staff, serves as the primary client contact, coordinates schedules and staffing, and maintains service quality and safety. The role also oversees supplies and equipment, resolves operational or client issues, reports on project and staff performance, manages costs, and implements improvements to janitorial operations.

Requirements

High school diploma or equivalent.
At least 2 years of experience in janitorial management or a related field, including project management or supervisory experience.
Strong leadership and team-management skills, including the ability to motivate and guide a diverse team.
Excellent verbal and written communication skills for interacting with clients, staff, and senior management.
Strong analytical and problem-solving skills, including the ability to make informed decisions in a fast-paced environment.
Exceptional organizational skills and the ability to manage multiple projects and priorities.
Proficiency in Microsoft Office Suite and familiarity with janitorial equipment and products.
Strong attention to detail.
Ability to perform physical tasks as needed, including walking, standing, and lifting supplies or equipment.
English reading, writing, and comprehension skills.

Nice To Haves

Experience managing multiple sites or large-scale projects.
Experience working with union employees is highly preferred.
Spanish language skills.

Responsibilities

Oversee the planning, execution, and completion of janitorial projects across assigned client sites, ensuring tasks are completed on time and within budget.
Manage, lead, train, and support janitorial staff to ensure high-quality work and compliance with safety protocols.
Serve as the main client contact, address concerns, maintain client relationships, and hold regular meetings about project progress and performance.
Coordinate staff schedules and ensure adequate coverage; address absences and emergencies to maintain service continuity.
Implement and monitor quality-control procedures and conduct inspections to ensure work meets client specifications and company standards.
Ensure janitorial activities comply with safety regulations and company policies, promote a safe work environment, and address safety concerns.
Oversee procurement, inventory, and maintenance of cleaning supplies and equipment.
Resolve project issues, including equipment failures and client complaints, promptly and effectively.
Prepare reports on project status, staff performance, and issues, and provide data-driven insights to management.
Monitor project budgets, control costs, and identify savings opportunities without compromising service quality.
Stay current on janitorial industry trends and best practices and implement process improvements.