Custodial Account Manager
About The Position
The Custodial Account Manager oversees the day-to-day custodial operations and administrative activities for an assigned building, ensuring services meet contract requirements, customer specifications, and intended profit margins. The role develops and implements cost-control measures and service standards, oversees inspections and quality control, and manages equipment and supply inventory. The position supervises and supports employees, manages staffing needs, and maintains customer relationships. The manager may need to cover building operations during staffing shortages or call-offs. Site assignments and oversight responsibilities may vary according to account needs. The role works second shift, with expected hours of approximately 2:00 PM to 10:30 or 11:00 PM.
Requirements
- High school diploma or GED.
- At least three years of supervisory experience in a service- or customer-oriented environment.
- Experience in cost estimating or pricing work.
- Working knowledge of OSHA safety regulations and chemical handling and storage procedures.
- At least one year of housekeeping experience in a healthcare or hospitality setting, or environmental services experience.
- At least one year of supervisory experience in any industry.
- Ability to write reports and business correspondence, present information effectively, and respond to questions from managers and customers.
- Industry-specific certification or licensure may be required.
Nice To Haves
- Associate degree.
Responsibilities
- Cover building operations when staffing is short or employees call off.
- Coordinate service activities for assigned buildings and ensure services are performed as contracted and at intended profit margins.
- Control supplies, equipment, and personnel needed to meet customer specifications.
- Interact with customers daily to obtain feedback and identify special needs; troubleshoot potential problems and concerns.
- Manage quality-control monitoring and safety programs at assigned buildings.
- Conduct quality-of-service inspections at assigned buildings.
- Attend ABM training workshops when scheduled.
- Develop operational improvement plans and implement process changes within assigned buildings.
- Encourage supervisors to identify additional or periodic services that can be provided to customers to increase revenue.
- Ensure compliance with company policies and procedures and federal, state, and local regulations.
- Ensure paperwork, including terminations, labor variance action plans, and operational models, is complete, accurate, and submitted to the district or hub on time.
- Proactively analyze and manage the financial and operational performance of assigned buildings.
- Ensure payroll is accurate and submitted on time; correct payroll discrepancies when applicable.
- Work with the District Manager to develop action plans for invoices outside contractual parameters.
- Lead and manage supervisors and lead personnel assigned to the buildings.
- Direct, coordinate, and evaluate personnel, including directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and terminating employees in accordance with company policies and applicable laws.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package.
- May be eligible to participate in a company incentive or bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
