Custodial Account Manager

ABM•Kalamazoo, MI

3d•$45,000 - $47,000

About The Position

The Custodial Account Manager is responsible for the day-to-day operation and administrative activities of an assigned building, ensuring conformance to contract requirements and customer specifications. The role develops and implements cost-control measures and service standards, oversees custodial operations and employees, and manages inspections, quality control, staffing, equipment, and supply inventory. Site assignments and oversight responsibilities may vary based on account needs. This is a second-shift role, with expected hours of approximately 2:00 PM to 10:30/11:00 PM. The annual salary range is $45,000–$47,000. Specific offers may vary based on education, experience, skills, abilities, geographic location, and market data. The employee may be eligible to participate in a company incentive or bonus program. ABM offers a comprehensive benefits package; details are available through ABM Employee Benefits | Staff & Management.

Requirements

High school diploma or GED required.
Minimum of three years of supervisory experience in a service- or customer-oriented environment.
Experience in cost estimating or pricing work.
Working knowledge of OSHA safety regulations and chemical handling and storage procedures.
One year of proven housekeeping experience in a healthcare or hospitality setting; experience in environmental services.
One year of supervisor experience in any industry.
Ability to write reports and business correspondence, present information effectively, and respond to questions from managers and customers.
Industry-specific certification or licensure may be required.

Nice To Haves

Associate degree preferred.

Responsibilities

Cover a building when it is short staffed or when employees call off.
Coordinate service activities for assigned buildings and ensure services meet contract requirements and intended profit margins.
Control the supplies, equipment, and personnel needed to meet customer specifications.
Interact with customers daily to obtain feedback and learn about special needs; troubleshoot potential problems and concerns.
Manage quality-control monitoring and safety programs at assigned buildings.
Conduct quality-of-service inspections at assigned buildings.
Attend ABM training workshops when scheduled.
Develop operational improvement plans and implement process changes within assigned buildings.
Identify opportunities to increase revenue by ensuring Supervisors look for additional or periodic services to offer customers.
Ensure compliance with company policies and procedures and federal, state, and local regulations.
Complete and accurately submit paperwork, including terminations, labor-variance action plans, and operational models, to the district/hub in a timely manner.
Proactively analyze and manage the financial and operational performance of assigned buildings.
Ensure payroll is accurate and submitted to the appropriate payroll personnel on time; correct payroll discrepancies when applicable.
Work with the District Manager to develop action plans for invoices outside contractual parameters.
Manage and provide leadership to Supervisors and Lead personnel assigned to the buildings.
Direct, coordinate, and evaluate personnel within assigned buildings in accordance with company policies and applicable laws, including directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and terminating employees.
Perform other duties as assigned.