Curbside Shopper Lead

Meijer•Round Lake Beach, IL

9d•$18 - $20

About The Position

The Curbside Shopper Lead provides direction for department operations, processes, and conditions, and plans, guides, and empowers team members in day-to-day work. The Lead models exceptional customer experience and helps achieve department goals by influencing peers and supporting a continued winning strategy. The role includes engaging peers to deliver a strong shopping and checkout experience; communicating and assigning daily tasks; coaching and mentoring team members; supporting onboarding and cross-training; and working with leadership on department scheduling. The Lead also helps maintain product freshness, food safety, safe work practices, and Meijer standards. Duties may include ordering, receiving, stocking, pricing, displaying products, operating registers and powered equipment, participating in inventories, and serving in a Lead capacity in other departments. Other duties may be assigned or required.

Requirements

Passion for customer service and an engaged, approachable manner with customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to be a positive influence and create a strong team environment.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience preferred.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to help exceed customer service and sales goals, maintain area standards, and complete required training.
Support training new team members and cross-training high-potential talent, and provide peer coaching on job responsibilities and standards.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor execution of rotation and dating policies to ensure product freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in completing ordering, receiving, stocking, pricing, and product display, where applicable.
Help create an environment that supports Meijer culture and values Diversity, Equity, and Inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
Act in a Lead capacity in other departments throughout the store when required.
Perform other duties as assigned or required.