Curbside Express Lead

Giant Eagle•University Park, FL

About The Position

Curbside Express Leads help ensure Curbside Express orders are fulfilled quickly and accurately while providing excellent guest service. They support the Assistant Guest Service Team Leader, help the team succeed, and contribute to team members’ growth and development. The role includes coordinating workloads, scheduling and coaching team members, overseeing training, handling curbside transactions and orders, and supporting department operations. Leads may also back up other grocery lead positions. The schedule must be flexible and may include nights, weekends, and holidays.

Requirements

At least 18 years of age.
High school diploma or equivalent.
Able to lift up to 50 pounds.
Able and willing to work a flexible schedule that could include nights, weekends, and holidays.

Nice To Haves

0 to 6 months of experience required; 1–3 years in a service-oriented environment desired.

Responsibilities

Administer team members’ workloads, conduct guest transactions at curbside, communicate discrepancies, and help bag and store orders.
Provide customer service that exceeds requirements for internal and external guests.
Understand guest service initiatives and measurement tools, including voice of guest and mystery shoppers.
Respond to guest calls about product inquiries, special orders, and product requests.
Schedule team members and delegate work assignments.
Provide coaching and feedback to team members.
Oversee and evaluate training provided to team members.
Attend and conduct daily team huddles.
Write department orders, monitor ordering, and supervise stocking and receiving.
Develop and implement merchandising plans using company guidelines.
Take an active role in building the store’s product assortment.
Use available tools to help reduce and eliminate shrink.
Comply with and perform self-assessments.
Pass internal and external audits.
Understand and adhere to the collective bargaining agreement.
Develop and maintain communication processes with other departments.
Provide backup for other grocery lead positions.
Maintain safety as the top priority for team members, guests, and products.
Handle products and equipment properly in accordance with food safety and safety guidelines.
Actively participate in and promote an environment that embraces diversity, inclusion, and respect for team members, guests, vendors, and the community.