Central Market (Austin Westgate) Curbside Lead - Full time

H-E-B, L.P.•Austin, TX

About The Position

As a Curbside Lead at Central Market, you select and package eCommerce online orders according to Standard Operating Procedures. You help keep perishable and non-perishable merchandise areas clean, stocked, and well maintained while providing superior customer service. In the Department Manager’s absence, you act as department leader and may serve as the manager’s backup, typically working the opposite shift. The role includes supervising, coaching, developing, and training the eCommerce team and directly supervising 2–3 employees when the Department Manager is absent. You use a digital tool to select, pack, stage, retrieve, and review customer orders, coordinate resources for accurate and timely completion, and communicate or adjust order changes. You also assist with merchandise handling, customer communications, order substitutions, product questions, sanitation, stocking, and food-safety practices. Work takes place in a fast-paced environment and involves physical activity, including handling heavy or bulky products.

Requirements

Must be at least 18 years old.
At least 1 year of experience as an In-Store Shopper, Specialist, or in similar work.
Superior customer service skills and basic communication skills.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Ability to prioritize and handle cross-functional tasks.
Ability to work a flexible schedule based on business needs.
Ability to use material-handling equipment and maintain the required license.
Ability to work with customers and remain attentive to their needs.
Education from a college or technical school, or a high school diploma (or GED) and one year of related experience.
Ability to work in a fast-paced environment requiring detailed work and precision.
Physical ability to lift 55 pounds and manage items exceeding 55 pounds, while following safe-lifting practices and seeking assistance or breaking down loads when needed.

Responsibilities

Select items for eCommerce online orders and package them in accordance with Standard Operating Procedures.
Serve as backup to the department manager and coordinate department activities in the absence of the lead or manager.
Review and maintain retail control paperwork for eCommerce.
Provide feedback on current processes and procedures and communicate issues or concerns to the Manager or Store Leadership.
Supervise, coach, develop, and train the eCommerce team; directly supervise 2–3 department employees in the Department Manager’s absence.
Foster teamwork and build relationships with team members.
Review submitted orders and help coordinate resources to ensure accurate and on-time completion.
Assist with selecting, sorting, unloading, storing, and returning merchandise to its proper location; handle products carefully to minimize shrink.
Use a digital tool to select items, pack and put away customer orders in the staging area, retrieve orders for customers, review orders, and communicate or adjust changes.
Achieve productivity standards and perform Representative and Specialist duties as needed.
Provide customer service by phone, suggest substitutions, answer product questions, locate products, and assist customers as needed.
Package, transport, and load groceries and merchandise from the store to customers’ vehicles, and model superior customer service for other Partners.
Gather baskets, pick up trash, maintain and stock bag areas, and organize, clean, and prepare prep areas, the wareroom, and sales floor for incoming trucks.
Load, unload, and move heavy or bulky products to support eCommerce order selection.
Maintain safety and sanitation standards and comply with applicable federal, state, and company requirements for product freshness, food safety, and sanitation.