Central Market (Austin Westgate) Parking Lot Attendant- Part time

H-E-B, L.P.•Austin, TX

3d•Onsite

About The Position

The Parking Lot Attendant (Service Rep) provides customer service by packaging and carrying out customers’ purchases and supporting other customer-service needs. The role works under immediate supervision and follows verbal and written instructions, using basic procedures, techniques, materials, and equipment appropriate to the area. The attendant maintains shopping baskets and carts, assists customers with purchases and product questions, and helps ensure parking-lot equipment and customer amenities are clean, available, and functional. Duties may change according to business needs, and other job-related tasks may be assigned by a supervisor, subject to reasonable accommodations.

Requirements

Typically requires 0–2 years of work experience; no prior experience or training is required.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak clearly and concisely.
Ability to adapt willingly to shifting or competing priorities and remain focused despite interruptions.
Ability to remain calm and reasonable in intense or stressful situations.
Ability to follow accepted guidelines, rules, and procedures.
Good customer-service skills.
Good communication and interpersonal skills.
Ability to lift and carry moderately heavy loads; bend, kneel, reach, squat, push, and pull.
Ability to maintain productivity and efficiency standards.
Standing for up to three hours.

Responsibilities

Package customer purchases correctly and efficiently.
Assist customers with carrying purchases and unloading merchandise into their vehicles.
Answer product questions and discuss customers’ purchases, including taste profiles, complementary items or side dishes, and suggested preparation techniques.
Return merchandise to shelves when required.
Provide fast, efficient, and friendly service.
Provide direction to customer service assistants in the parking lot when needed.
Keep baskets off the parking lot by nesting them in corrals and bringing them to the front; ensure baskets are available at all entrances.
Ensure sanitizing wipes are available for customers.
Keep kids’ carts, electric carts, and infant seats clean and sanitary; ensure electric carts are charged and working.
Provide water.
Walk the parking lot and collect abandoned shopping carts.
Communicate parking-lot issues to the Service Manager and Director.
Involve others when necessary to address customer needs.
Complete necessary training courses or modules.