Curbside Department Lead

Meijer•Machesney Park, IL

5d•$18 - $20

About The Position

The Curbside Department Lead provides direction for department operations, processes, and conditions. The Lead plans, guides, and empowers team members in daily operations, models an exceptional customer experience, and helps achieve department goals while influencing peers to support a successful strategy. The role may also require acting in a Lead capacity in other store departments and performing other duties as assigned or required.

Requirements

Passion for customer service and the ability to convey approachability to customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence a strong team environment.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience preferred.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members so customer service and sales goals are exceeded, the area meets Meijer standards, and required training is completed.
Support training new team members and cross-training high-potential talent, including peer coaching on job responsibilities and standards to improve productivity.
Work with leadership on department scheduling to support team member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in ordering, receiving, stocking, pricing, and displaying products, where applicable.
Help create an environment that supports Meijer culture and values Diversity, Equity, and Inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
May act in a Lead capacity in other departments throughout the store.
Perform other duties as assigned or required.