Curbside Department Lead

Meijer•Machesney Park, IL

About The Position

The Curbside Department Lead provides direction for department operations, processes, and conditions, and plans, guides, and empowers team members in day-to-day work. The lead models an exceptional customer experience, supports department goals, and influences peers to help the team succeed. The role includes coordinating daily tasks and schedules, coaching and training team members, maintaining service and sales standards, and ensuring products are handled and displayed according to department requirements. The lead also supports food safety, workplace safety, Meijer culture, and store operations, and may serve in a lead capacity in other departments.

Requirements

Passion for customer service and engagement that conveys approachability to customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Positive influence that helps create a strong team environment.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to exceed customer service and sales goals, maintain Meijer standards, and complete required training.
Support training new team members and cross-training high-potential talent; provide peer coaching on job responsibilities and standards.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in ordering, receiving, stocking, pricing, and product display, where applicable.
Help create an environment that supports Meijer culture, including valuing Diversity, Equity, and Inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
Act in a lead capacity in other store departments when required.
Perform other duties as assigned or required.