Cultural Navigator II

St. Jude Children's Research Hospital•Memphis, TN

1d•$60,320 - $105,040

About The Position

St. Jude Children's Research Hospital is dedicated to advancing cures and means of prevention for pediatric catastrophic diseases through groundbreaking research and exceptional patient care. Its Department of Pharmacy and Pharmaceutical Sciences is committed to providing high-quality clinical pharmaceutical care to children and integrating research findings into clinical practice. The Cultural Navigator II provides cultural orientation to new international families from a specified region upon their arrival at St. Jude, offers interpretation and limited written translation in the specified language as needed, and interfaces with limited English proficient patients and families, staff interpreters, and patient care personnel. The role also provides cultural expertise and guidance to healthcare teams, helping families access resources, understand care, and become more independent throughout their journey at St. Jude.

Requirements

Bachelor's degree required.
Bilingual proficiency required.
Two years of experience working directly with people or patients representing diverse cultures.
Successfully pass the Language Line Bilingual Fluency Assessment for Clinicians within three months of hire.

Nice To Haves

Master's degree preferred.
Certification from the National Center for Collaborative Healthcare Innovation or the National Board of Certification for Medical Interpreters preferred.

Responsibilities

Engage with patients and families to conduct assessments and screenings as required and provide relevant information to support plans of care.
Address complex questions and concerns raised by patients and families.
Guide patients in exploring available resources and options within the area.
Facilitate referrals to institutional, local, state, and national resources related to patient needs.
Explore and identify potential resources that could benefit patients and institutional teams.
Communicate specific patient needs, including cultural needs, to care teams, agencies, and other stakeholders to support access to resources.
Welcome new international families upon arrival and provide cross-cultural orientation to St. Jude and housing.
Build rapport and establish positive helping relationships with patients and families.
Empower international families to become more independent through education and personalized support, modeling and teaching self-advocacy skills.
Communicate patient and family needs to appropriate departments and staff, including patient services, social work, volunteer services, and housing.
Connect families with local resources that affirm or support their culture, as St. Jude policy allows, including community centers, places of worship, and restaurants.
Use knowledge of cultural practices and customs to increase trust between families and providers.
Educate providers about patients' and families' cultural needs, including how cultural differences may affect adherence to treatment recommendations.
Maintain professional role boundaries between medical interpretation and cultural liaison encounters.
Create and distribute physical materials and resources to enhance families' experiences at St. Jude and in the Memphis community.
Maintain records of encounters and obtain feedback from staff and families to evaluate cultural liaison services, identify stressors, and improve the patient experience.
Ensure providers and LEP and NEP patients and caregivers clearly understand each other during verbal exchanges, including informed consents, medical evaluations, and healthcare instructions.
Interpret telephone conferences between caregivers and providers.
Notify the Manager of Interpreter Services when communication problems arise between LEP/NEP patients and staff.
Maintain confidentiality in all matters related to LEP/NEP patients and families.
Perform other duties as assigned to meet departmental and institutional goals and objectives.
Maintain regular and predictable attendance.
Meet job expectations, adhere to policies, and deliver quality work while applying St. Jude values and principles; participate in performance management processes.