Cultural Ambassador II

UVA Health•Manassas, VA

12d•$20 - $34

About The Position

The Cultural Ambassador II provides customer services, support, interpretation, and translation while acting as a cultural broker to help create a remarkable patient experience for non-English-speaking patients, family members, and visitors. The role is part of UVA Community Health, which provides care through community hospitals, outpatient locations, and provider offices.

Requirements

High school diploma or GED required.
At least 3 years of experience in Spanish medical interpretation and translation in a healthcare role.
National Board of Certification for Medical Interpreters (NBCMI) certification or Certified Healthcare Interpreter (CHI) certification.
Successful completion of the 40-hour “Bridging the Gap” course.
Complete the departmental oral and written translation assessment.
Proficiency in Microsoft Office or similar computer software.
Ability to communicate effectively with all levels of authority.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Provide face-to-face medical interpretation, primarily for patients, family members, and visitors.
Provide telephone interpretation services as needed.
Assist with document translation, including medical document translations for UVA Community Health facilities, as needed.
Communicate effectively with internal and external stakeholders.
Review processes and identify and recommend opportunities for improvement.
Participate in efforts to improve the experience for patients and guests.
Participate in community engagement events as needed.
Provide cultural information to facilitate support for a treatment plan.
Accurately communicate information about outpatient services and hospitalization, including advance directives, consents, diagnosis and prognosis, treatment plans, follow-up appointments, and health care education.
Provide patients and guests with communication and updates and ensure their needs are being met, when applicable.
Respond quickly to irregular and emergency requests.
Maintain confidentiality in matters related to patient care and visitor issues.
Perform additional duties as assigned.