Cultural Navigator II

St. Jude Children's Research Hospital•Memphis, TN

6d•$60,320 - $105,040•Onsite

About The Position

The Cultural Navigator II provides cultural orientation to new international families from a specified region when they arrive at St. Jude Children's Research Hospital. The role provides interpretation services and limited written translations in the specified language, interfaces with limited-English-proficient (LEP) patients and families, staff interpreters, and patient-care personnel, and offers cultural expertise and guidance to healthcare teams. The position supports families in navigating care, institutional services, housing, and relevant community resources while helping providers understand cultural needs that may affect care and treatment.

Requirements

Bachelor's degree required.
Bilingual ability required.
At least two years of experience working directly with people or patients representing diverse cultures.
Must pass the Language Line Bilingual Fluency Assessment for Clinicians within three months of hire.
Maintain confidentiality in matters related to patients and families.

Nice To Haves

Master's degree preferred.
Certification from the National Center for Collaborative Healthcare Innovation or the National Board of Certification for Medical Interpreters is preferred.

Responsibilities

Engage with patients and families to conduct assessments and screenings and provide information that supports plans of care.
Address complex questions and concerns raised by patients and families.
Guide patients in exploring available local resources and options.
Facilitate referrals to institutional, local, state, and national resources related to patient needs.
Identify potential resources that could benefit patients and institutional teams.
Communicate patient needs, including cultural needs, to care teams, agencies, and other stakeholders to support access to resources.
Welcome new international families and provide cross-cultural orientation to St. Jude and housing.
Build rapport and establish positive helping relationships with patients and families.
Help international families become more independent through education, personalized support, and modeling and teaching self-advocacy skills.
Communicate patient and family needs to appropriate departments and staff, including patient services, social work, volunteer services, and housing.
Connect families with local resources that affirm or support their culture, as St. Jude policy allows.
Use knowledge of cultural practices and customs to build trust between families and providers.
Educate providers about patient and family cultural needs, including how cultural differences may affect adherence to treatment recommendations.
Maintain professional role boundaries between medical interpretation and cultural liaison encounters.
Create and distribute physical materials and resources to enhance families' experiences at St. Jude and in the Memphis community.
Record encounters and obtain feedback from staff and families to evaluate cultural liaison services, identify stressors, and improve the patient experience.
Interpret verbal exchanges between providers and LEP or non-English-proficient patients and caregivers to support mutual understanding, including informed consents, medical evaluations, healthcare instructions, and telephone conferences.
Notify the Manager of Interpreter Services when communication problems arise between LEP or non-English-proficient patients and staff.
Maintain confidentiality in matters related to LEP or non-English-proficient patients and families.
Perform other duties as assigned to meet department and institutional goals and objectives.
Maintain regular and predictable attendance.
Meet job expectations, follow policies, deliver quality work, and participate in performance management processes.