Cultural Ambassador II
About The Position
The Cultural Ambassador II provides customer services, including support, interpretation, and translation, while serving as a cultural broker to help create a remarkable patient experience for non-English-speaking patients, family members, and visitors. The role supports UVA Community Health patients and guests across its community hospitals, outpatient locations, and provider offices. The position provides face-to-face and telephone medical interpretation, assists with medical document translation, and shares cultural information to facilitate treatment plans. It helps ensure that information about outpatient services, hospitalization, care decisions, and follow-up is accurately communicated. The incumbent also responds to urgent requests, maintains confidentiality, participates in process improvement and community engagement, and may perform additional duties as assigned.
Requirements
- High school diploma or GED.
- At least 3 years of experience in Spanish medical interpretation and translation in a healthcare role.
- National Board of Certification for Medical Interpreters (NBCMI) certification or Certified Healthcare Interpreter (CHI) credential.
- Complete the departmental oral and written translation assessment.
- Proficiency with computer software, including Microsoft Office or similar.
- Ability to communicate effectively with all levels of authority.
- Successful completion of the 40-hour “Bridging the Gap” course.
Nice To Haves
- Associate’s degree.
Responsibilities
- Provide face-to-face medical interpretation primarily for patients, family members, and visitors.
- Provide telephone interpretation services as needed.
- Assist with document translation, including medical document translations for UVA Community Health facilities, as needed.
- Provide cultural information to facilitate support for a treatment plan.
- Ensure information about outpatient services and hospitalization—including advance directives, treatment consents, diagnosis and prognosis, treatment plans, follow-up appointments, and health care education—is accurately communicated.
- Provide communication and updates to patients and guests and ensure their needs are being met, when applicable.
- Communicate effectively with internal and external stakeholders.
- Respond quickly to irregular and emergency requests.
- Maintain confidentiality in matters related to patient care and visitor issues.
- Review processes and identify and recommend opportunities for improvement.
- Participate in identifying opportunities to improve the experience for patients and guests.
- Participate in community engagement events as needed.
- Perform additional duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
