Cultural Ambassador II

UVA Health•Manassas, VA

13d

About The Position

The Cultural Ambassador II provides customer services, including support, interpretation, and translation, while acting as a cultural broker to help create a remarkable patient experience for non-English-speaking patients, family members, and visitors. The role provides medical interpretation and translation services, supports communication about care and services, and contributes to improvements in the patient and guest experience.

Requirements

High school diploma or GED.
At least 3 years of experience as a Spanish medical interpreter and translator in a healthcare role.
National Board of Certification for Medical Interpreters (NBCMI) certification or Certified Healthcare Interpreter (CHI) certification.
Successful completion of the 40-hour “Bridging the Gap” course.
Complete the departmental oral and written translation assessment.
Proficiency with computer software, including Microsoft Office or similar.
Ability to communicate effectively with all levels of authority.

Nice To Haves

Associate’s degree.

Responsibilities

Provide face-to-face medical interpretation primarily for patients, family members, and visitors.
Provide telephone interpretation services as needed.
Assist with document translation, including medical documents for UVA Community Health facilities, as needed.
Provide cultural information to facilitate support for a treatment plan.
Ensure information about outpatient services, hospitalization, advance directives, treatment consents, diagnosis and prognosis, treatment plans, follow-up appointments, and health care education is accurately communicated.
Provide communication and updates to patients and guests and ensure their needs are being met, when applicable.
Communicate effectively to meet the needs of internal and external stakeholders.
Respond quickly to irregular and emergency requests.
Maintain confidentiality in matters related to patient care and visitor issues.
Review processes and identify and recommend opportunities for improvement.
Participate in identifying opportunities to improve the experience for patients and guests.
Participate in community engagement events as needed.
Perform additional duties as assigned.