CT/MRI/PET-CT Field Service Engineer

MXR Imaging, Inc.•Sebring, FL

19d

About The Position

CT/MRI/PET-CT Field Service Engineers travel within the United States to respond to service requests for medical imaging equipment. The role includes repairs, planned maintenance, equipment installations and de-installations, and troubleshooting and resolving technical issues using a laptop and other equipment. Familiarity with CT/MRI/PET-CT equipment is required; OEM or third-party training or experience is preferred. The position also involves customer support and relationship-building, coordination with sales and operations, site planning, inventory handling, documentation, and supporting company initiatives and procedures. Duties and responsibilities may be modified to meet business needs as deemed appropriate by executive management.

Requirements

High school diploma.
Extensive background servicing medical imaging equipment.
Familiarity with CT/MRI/PET-CT medical equipment.
Willingness to be on call, including weekends and holidays.
Valid U.S. driver's license.
Willingness to travel within the United States.
Excellent verbal and written communication skills.
Strong interpersonal communication skills and experience communicating key data effectively.
Strong analytical, organizational, and problem-solving skills.
Integrity, credibility, and commitment.
Proactive, hands-on, strategic approach and a positive, supportive, team-oriented attitude.
Ability to meet the physical demands of the role, including occasional lifting and/or moving of up to 25 lbs.
Ability to meet the role's vision requirements, including close, distance, color, and peripheral vision, depth perception, and adjusting focus.

Nice To Haves

OEM or third-party training or experience.
Associate degree in Electrical Engineering, military training in electronics, equivalent certified electrical training, or equivalent experience with electronic equipment.

Responsibilities

Provide on-demand phone and on-site support as required.
Plan, schedule, and perform planned maintenance activities.
Submit required paperwork to accounting and operations accurately and promptly.
Promote positive customer relationships, including through non-service-call visits and meetings.
Return and document unused field materials at MXR Imaging facilities promptly.
Work with sales and operations on customer-specific site and technical issues.
Work with customers and the sales force to clarify customer requirements and technical issues.
Perform on-site system installations and de-installations professionally, safely, and accurately.
Assist with site planning and sales consultations as needed.
Maintain inventory integrity through proper handling, inspection, and warehousing.
Support company-wide initiatives, policies, and procedures, including Quality Management System maintenance.
Respond to user support requests promptly, produce accurate reports, meet deadlines, resolve problems on a first-call basis, and maintain excellent customer relations.