CT/MRI/PET-CT Field Service Engineer

MXR Imaging, Inc.•Hunters Creek, FL

22d

About The Position

The CT/MRI/PET-CT Field Service Engineer travels within the United States to service medical imaging equipment. The role performs repairs, planned maintenance, equipment installations and de-installations, and troubleshooting of technical issues using a laptop and other equipment. Familiarity with CT, MRI, and PET-CT equipment is required; OEM or third-party training or experience is preferred. The engineer provides on-demand phone and on-site support, works with customers, sales, and operations to resolve technical and site-specific issues, and helps with site planning and sales consultations as needed. The role also includes maintaining customer relationships, submitting accurate and timely paperwork, returning unused materials, maintaining inventory integrity, and supporting company policies, initiatives, and the Quality Management System. The position requires travel within the United States and willingness to be on call, including weekends and holidays. Physical requirements include frequent use of hands, standing, walking, sitting, reaching, and communicating; occasional climbing, balancing, stooping, kneeling, crouching, and lifting or moving up to 25 pounds. Training includes ESD, cold and heat stress, HIPAA, departmental procedures, quality and documentation practices, safety protocols, and software utilization.

Requirements

High school diploma.
Extensive background servicing medical imaging equipment.
Familiarity with CT, MRI, and PET-CT medical equipment.
Ability to troubleshoot and accurately resolve technical issues using a laptop and other equipment.
Willingness to be on call, including weekends and holidays.
Valid U.S. driver's license.
Willingness to travel within the United States.
Excellent verbal and written communication skills.
Strong interpersonal communication skills, including the ability to communicate key data effectively.
Analytical, organizational, and problem-solving skills.
Integrity, credibility, commitment, proactive approach, hands-on mindset, and a positive, supportive team attitude.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 25 pounds and performing the listed physical activities.

Nice To Haves

OEM or third-party training or experience with medical imaging equipment.
Associate degree in Electrical Engineering.
Military training in electronics.
Equivalent certified electrical training or equivalent experience working on electronic equipment.

Responsibilities

Provide on-demand phone and on-site support as required.
Plan, schedule, and perform planned maintenance activities.
Complete and submit required paperwork to accounting and operations accurately and promptly.
Promote positive customer relationships, including through non-service visits and meetings.
Return and document materials unused in the field to MXR Imaging facilities promptly.
Work with sales and operations on customer-specific site and technical issues.
Work with customers and the sales force to clarify customer requirements and technical issues.
Perform on-site system installations and de-installations professionally, safely, and accurately.
Assist with site planning and sales consultations as needed.
Maintain inventory integrity through proper handling, inspection, and warehousing.
Support company-wide initiatives, policies, procedures, and Quality Management System maintenance.
Travel within the United States to perform service work.
Provide prompt support, accurate reports, meet deadlines, solve problems on a first-call basis, and maintain strong customer relations.