CT/MRI/PET-CT Field Service Engineer

MXR Imaging, Inc.•Winter Haven, FL

19d

About The Position

CT/MRI/PET-CT Field Service Engineers travel to customer sites and perform required service work, including repairs, planned maintenance, and equipment installations and de-installations. They troubleshoot and resolve technical issues using a laptop and other equipment and must be familiar with CT, MRI, and PET-CT medical equipment. OEM or third-party training or experience is preferred. The role also includes customer support, site planning, inventory handling, documentation, and support for company initiatives and quality processes. Duties may be modified to meet business needs as determined by executive management.

Requirements

High school diploma.
Extensive background servicing medical imaging equipment.
Familiarity with CT, MRI, and PET-CT medical equipment.
Willingness to be on call, including weekends and holidays.
Valid U.S. driver’s license.
Willingness to travel within the United States.
Excellent verbal and written communication skills.
Strong interpersonal communication skills and experience effectively communicating key data.
Analytical, organizational, and problem-solving skills.
Integrity, credibility, and commitment.
Proactive, hands-on strategic thinker with a positive, supportive, team-oriented attitude.

Nice To Haves

OEM or third-party training or experience.
Associate degree in Electrical Engineering, military training in electronics, equivalent certified electrical training, or equivalent experience on electronic equipment.

Responsibilities

Provide on-demand phone and on-site support as required.
Plan, schedule, and execute planned maintenance activities.
Submit required paperwork to accounting and operations promptly and accurately.
Promote positive customer relationships, including through non-service visits and meetings.
Return and document materials not used in the field at MXR Imaging facilities.
Work with sales and operations on customer-specific site and technical issues.
Work with customers and the sales force to clarify customer requirements and technical issues.
Perform on-site system installations and de-installations professionally, safely, and accurately.
Assist with site planning and sales consultations as needed.
Maintain inventory integrity through proper handling, inspection, and warehousing.
Support company-wide initiatives, policies, and procedures, including maintenance of the Quality Management System.
Respond promptly to users’ support requests, produce accurate reports, meet deadlines, solve problems on a first-call basis, and maintain excellent customer relations.