CSR/Teller - McKinley Park - Part-time

Fifth Third Bank•McKinley Park, IL

6d•$43,680 - $67,700•Onsite

About The Position

The CSR/Teller provides excellent customer service, identifies customers’ needs, and refers them to appropriate bankers or business partners for consultative conversations. The role supports the efficient daily operation of the financial center, handles customer questions and problems, maintains accurate balancing records, and follows bank policies and procedures. The position is accountable for managing risk, protecting customer confidentiality, and acting ethically while contributing to a positive customer experience. It is part-time and located in Chicago, Illinois.

Requirements

High school diploma or GED.
Ability to handle extensive cash transactions.
Ability to interact comfortably and confidently with the public.
Knowledge of retail policies and procedures needed to perform the essential duties.
Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
Flexibility in scheduling.
Adhere to dress code guidelines.

Responsibilities

Listen to customers’ needs, ask questions to understand them, and guide customers to appropriate resources.
Follow up on customer questions and find solutions to address issues.
Respond to correspondence promptly and clearly.
Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
Maintain a balancing record consistent with policy, identify and correct outages, and enlist help as needed.
Keep current on bank policies and financial center procedures.
Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as appropriate.
Use sound judgment and follow established guidelines and procedures.
Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
Maintain working knowledge of Retail products and services.
Use appropriate tools to track referrals to personal bankers and business partners.
Perform other duties as assigned.