CSR/Teller - Park Boulevard - Part-Time

Fifth Third Bank • Park Boulevard, FL

2d • Onsite

About The Position

The CSR/Teller provides excellent customer service, listens to customers’ needs, follows up on questions, and guides customers to appropriate bankers or business partners for consultative conversations. The role handles customer information confidentially, follows the Bancorp Code of Business Conduct and Ethics, and supports a positive customer experience while identifying, managing, monitoring, and reporting risks within the Bank’s risk appetite.

The position performs daily office responsibilities with the platform team, maintains accurate balancing records, resolves outages, keeps current on bank policies and financial center procedures, and handles customer problems professionally. It also builds knowledge of retail products and services and uses referral tools to track referrals. The role has no supervisory responsibilities and works in a normal office environment with extensive computer-screen viewing and cash handling.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and use sound judgment in decision-making and problem resolution.
• Ability to demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adherence to dress code guidelines.

Responsibilities

• Provide attentive customer service by listening to customers’ needs, asking questions, and directing them to appropriate financial resources.
• Follow up on customer questions, address issues, and communicate responsively and clearly.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities with the platform team to help maintain efficient office operations.
• Maintain balancing records in accordance with policy, find and correct outages, and enlist help as needed.
• Keep up to date on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership as needed.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services and use appropriate tools to track referrals.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs intended to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED