CSR/Teller - Park Boulevard - Part-Time

Fifth Third Bank • Seminole, FL

1d

About The Position

The CSR/Teller provides excellent customer service, understands customers’ financial needs, and connects them with appropriate bankers or business partners for consultative conversations. The role supports the efficient operation of the financial center, handles customer inquiries and problems, maintains accurate balancing records, and follows bank policies and procedures. The position is accountable for managing risk, protecting customer confidentiality, and acting ethically while supporting a positive customer experience. This is a part-time position in Seminole, Florida.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adherence to dress code guidelines.

Responsibilities

• Listen to customers, ask questions to understand their needs, and guide them to appropriate financial services.
• Follow up on customer questions and find solutions to address issues.
• Respond to correspondence promptly and maintain clear communication.
• Keep customer business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities with the platform team to support efficient office operations.
• Maintain a balancing record in accordance with policy, identify and correct outages, and seek help as needed.
• Keep current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers or business partners as appropriate.
• Build and maintain knowledge of retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED