CSR/Teller- Holiday Hills (Traverse City, MI) -Part time

Fifth Third Bank • Holiday Hills, IL

11d • Onsite

About The Position

The CSR/Teller provides customer care for daily banking transactions, answers inquiries, and resolves problems in accordance with Fifth Third Bank policies. The role refers customers to appropriate business partners for products and services identified through customer interactions. It is accountable for managing risk, following policies and procedures, and supporting positive experiences for customers and colleagues.

The position supports efficient financial-center operations, handles cash and balancing responsibilities, maintains knowledge of bank policies and procedures, and escalates complex customer problems when appropriate. It also identifies customer needs and makes referrals to business partners, monitors referral progress, and keeps product knowledge and skills up to date. The role has no supervisory responsibilities and is performed in a normal office environment with extended viewing of computer screens.

Requirements

• High school diploma or GED.
• Ability to perform advanced math functions due to extensive cash handling.
• Ability to present a professional image and interact comfortably and confidently with the public.
• Initiative to initiate dialogue with customers.
• Ability to read and write well enough to communicate orally and in writing.
• Knowledge of retail policies and procedures to perform the essential duties.
• Ability to take initiative and use sound judgment, diplomacy, and tact in problem resolution.
• Ability to work in a team environment and interact positively with coworkers and management.
• Flexibility in scheduling.

Responsibilities

• Provide friendly, timely customer service and resolve customer questions and issues.
• Maintain customer rapport and knowledge of account ownership while protecting confidential customer information.
• Follow the Bancorp Code of Business Conduct and Ethics and applicable policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient operations.
• Maintain balancing records, identify and correct outages, and seek assistance as needed.
• Keep current on bank policies and financial-center procedures.
• Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Meet or exceed sales referral goals set by management.
• Participate in daily huddles, sales meetings, and staff meetings.
• Maintain knowledge of Retail products and services and seek assistance for further development as needed.
• Initiate conversations to identify customer needs and refer customers to business partners for bank products and services.
• Use appropriate tools to track referrals and review tools and dashboards to monitor referral progression and fulfillment.
• Continue developing knowledge and skills through self-motivation, formal education, seminars, and in-house training.
• Manage risk by identifying, assessing, monitoring, and reporting risks, and by following applicable policies and procedures.

Benefits

• Comprehensive benefits programs designed to support employees and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED