CSR/Teller - Maple-Telegraph (Bloomfield Hills, MI) - Full Time

Fifth Third Bank • Bloomfield Hills, MI

10d • Onsite

About The Position

The CSR/Teller provides excellent customer service, identifies customers’ financial needs, and refers them to appropriate bankers and business partners for consultative conversations. The role supports efficient daily financial center operations, handles customer questions and issues, maintains accurate balancing records, and follows bank policies and procedures. The employee is accountable for managing risk, protecting confidential customer information, and acting in accordance with the Bancorp Code of Business Conduct and Ethics and the company’s core values. The position involves extensive cash handling, public interaction, and computer-screen use in a normal office environment.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adherence to dress code guidelines.

Responsibilities

• Listen to customers, understand their needs, and guide them to appropriate resources for their financial needs.
• Follow up on customer questions and find solutions to address issues.
• Respond promptly to correspondence and maintain clear communication.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance as needed.
• Keep current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership when appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners for consultative conversations.
• Maintain working knowledge of Retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED