CSR/Teller - Maple-Telegraph (Bloomfield Hills, MI) - Full Time

Fifth Third Bank • Bloomfield Hills, MI

8d • Onsite

About The Position

The CSR/Teller provides excellent customer service, listens to customers’ needs, answers questions, resolves issues, and connects customers with Bankers or other business partners for consultative conversations. The role supports daily financial-center operations, handles cash, maintains balancing records, follows bank policies and procedures, and protects the confidentiality of customer information. Employees are accountable for managing risk, acting ethically, and contributing to a positive customer experience. This position is based at the Maple-Telegraph location in Bloomfield Hills, Michigan.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and use sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.

Responsibilities

• Provide attentive customer service by understanding customers’ needs and guiding them to appropriate solutions and business partners.
• Follow up on customer questions and resolve issues; communicate responsively and clearly.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain a balancing record consistent with policy, identify and correct outages, and enlist help as needed.
• Keep current on bank policies and financial-center procedures.
• Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach and make appropriate referrals to Bankers and business partners.
• Maintain working knowledge of retail products and services and use the appropriate tools to track referrals.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED