CSR/Teller- Holiday Hills (Traverse City, MI) -Part time

Fifth Third Bank•Traverse City, MI

About The Position

The CSR/Teller provides customer care for daily banking transactions, inquiries, and problem resolution in accordance with Fifth Third Bank policies. The role builds customer rapport, answers questions, resolves issues, maintains confidentiality, and refers customers to appropriate business partners for relevant products and services. It is accountable for managing risk, following established policies and procedures, and supporting a positive experience for customers and colleagues. The position performs daily office responsibilities alongside the platform team, maintains accurate balancing records, corrects outages, stays current on bank policies and financial center procedures, and escalates complex customer issues when appropriate. It also works toward referral goals by identifying customer needs, making referrals, tracking their progression, and maintaining knowledge of the bank’s retail products and services. The role requires flexibility in scheduling and is based in a normal office environment, with extended viewing of computer screens.

Requirements

High school diploma or GED.
Ability to perform advanced math functions for extensive cash handling.
Ability to present a professional image and interact comfortably and confidently with the public.
Ability to initiate dialogue and communicate effectively in oral and written form.
Knowledge of retail policies and procedures needed to perform the essential duties.
Ability to take initiative and use sound judgment, diplomacy, and tact in problem resolution.
Ability to work positively in a team environment with co-workers and management.
Flexibility in scheduling.

Responsibilities

Provide friendly, timely customer service for daily transactions, inquiries, and problem resolution.
Build rapport with customers, understand account ownership, answer questions, and find solutions to customer issues.
Protect confidential customer information and follow the Bancorp Code of Business Conduct and Ethics and related policies.
Perform daily office responsibilities with the platform team to support efficient office operations.
Maintain balancing records in line with policy, identify and correct outages, and seek assistance as needed.
Keep current on bank policies and financial center procedures.
Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership.
Use sound judgment and follow established guidelines and procedures.
Meet or exceed referral goals set by management.
Participate in daily huddles, sales meetings, and staff meetings.
Maintain knowledge of retail products and services, and identify customer needs through conversations.
Refer customers to business partners and use appropriate tools to track referrals.
Review referral tools and dashboards to monitor progress and fulfillment and ensure proper disposition.
Develop knowledge and skills through self-motivated learning, formal education, seminars, and in-house training.