CSR / Teller - North Park, Evansville, IN - Full Time

Fifth Third Bank • Evansville, IN

15d • Onsite

About The Position

Provide excellent customer service in all interactions and refer customers to appropriate business partners for consultative conversations. The role is accountable for managing risk, following policies and procedures, acting in customers’ and colleagues’ best interests, and supporting a positive customer experience.

The CSR / Teller builds customer relationships by listening to customer needs, asking questions, following up on inquiries, resolving issues, and communicating promptly. The position handles daily office responsibilities, maintains accurate balancing records, corrects outages, stays current on bank policies and financial center procedures, and professionally handles customer problems. It identifies customer needs and refers them to bankers and business partners, maintaining knowledge of retail products and using referral-tracking tools. Other duties may be assigned. The role has no supervisory responsibilities and works in a normal office environment involving extensive computer-screen viewing.

Requirements

• High school diploma or GED.
• Ability to perform extensive cash handling.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Ability to demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adherence to dress code guidelines.

Responsibilities

• Provide excellent customer service and treat customers with genuine care by listening, asking questions, and guiding them to appropriate solutions.
• Follow up on customer questions, resolve issues, and communicate responsively and clearly.
• Protect customer confidentiality and comply with the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek help when needed.
• Maintain current knowledge of bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, referring complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners for consultative conversations.
• Maintain working knowledge of retail products and services and use appropriate tools to track referrals.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs intended to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED