CSR/Teller

First Southern National Bank • Lancaster, KY

10d

About The Position

The CSR/Teller is the bank’s primary face-to-face representative for most customers. The position focuses on assisting new and existing customers with deposit-related activities while complying with applicable laws, policies, and procedures and providing superior customer service. The role includes opening deposit accounts, processing teller transactions, identifying customer needs, and explaining appropriate bank products and services.

Requirements

• High school diploma or equivalent.
• Previous cash handling and customer service experience.
• Strong interpersonal communication and interaction skills.
• Organized and detail-oriented.
• Demonstrated aptitude for basic mathematical computation.
• Strong computer literacy and openness to learning new applications.

Responsibilities

• Open new deposit accounts and grow existing customer relationships as directed.
• Process full-service teller transactions in accordance with company policy and standards.
• Listen for customer needs and offer appropriate First Southern products and services.
• Understand the bank’s deposit and other product and service offerings and explain them effectively to current and potential customers.
• Provide timely, helpful, and accurate responses to customer requests and complaints.
• Prepare and submit timely and accurate reports as needed.
• Comply with applicable laws and banking regulations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED