CSM Project Manager Intern

KnowBe4•Clearwater, FL

6d•Hybrid

About The Position

The CSM Project Manager Intern leads cross-functional projects that help customers adopt and realize value from KnowBe4’s security awareness training and phishing simulation platform. The role owns project plans, timelines, and status reporting for onboarding, adoption, and retention initiatives, working closely with Customer Success Managers, Renewal Specialists, Support, Account Management, and Product to deliver results on time and build scalable processes across the customer base. This is a paid, 12-week hybrid internship for candidates in the greater Tampa Bay area. The intern is required to work in the Clearwater, Florida office three days per week. The program runs from January 25, 2027, through April 16, 2027. Interns receive company training, onboarding, professional development workshops, opportunities to attend Ask Me Anything sessions with the CEO and senior executives, and team-building activities and social events. Interns are responsible for relocation and lodging expenses if needed.

Requirements

Currently pursuing or recently completed a diploma or degree in Business, Communications, Information Systems, Cybersecurity, or a related field.
Comfortable using spreadsheets and documents, including Excel or Google Sheets and Word or Google Docs.
Familiarity with email and collaboration tools such as Gmail and Google Workspace.
Strong verbal and written communication skills, including the ability to provide executive-level updates.
Organized and able to manage multiple projects independently.
Data-driven, using metrics to guide decisions and influence stakeholders across teams without direct authority.
Proactive and adaptable in a fast-paced environment.

Nice To Haves

IT experience or exposure.
Interest in cybersecurity, SaaS, or customer-facing roles.
Exposure to CRM tools such as Salesforce.
Experience with projects involving customer support, onboarding, training, or account management, including through school, part-time work, or internships.
Proven record of managing multiple projects with competing priorities.

Responsibilities

Own project plans for customer onboarding, adoption, and retention initiatives, including scope, milestones, owners, dependencies, and timelines.
Coordinate cross-functional teams to keep projects moving and resolve blockers.
Track and report project status, risks, and outcomes to Customer Success leadership and stakeholders.
Use KnowBe4 assessments, reporting, and health indicators to measure adoption trends and project results.
Design, document, and continuously improve Customer Success playbooks, onboarding checklists, templates, and rollout processes.