Enterprise CSM

LocalStack • Boston, MA

2d • Remote

About The Position

LocalStack is a fast-growing Series A startup building a local cloud development platform that helps software teams ship reliable, high-quality applications faster and at lower cost. Its secure local sandboxes simulate cloud environments so developers and AI agents can identify and resolve risks outside the cloud. Customers range from small and midsize businesses to Global Fortune 500 companies. LocalStack is headquartered in Zurich, has an engineering office in Vienna, and employs remote team members across 25 countries.

The Enterprise CSM will manage an enterprise customer portfolio, support onboarding and adoption, and help customers realize value from LocalStack. The role focuses on maintaining strong retention, forecasting renewals, expanding usage into engineering workflows, and identifying opportunities to grow accounts. The CSM will collaborate with Technical Account Managers, Account Executives, and Product, while contributing to the development of customer success playbooks and KPIs.

Requirements

• At least 5 years of experience in Customer Success or account management at a SaaS company.
• At least 2 years of experience managing enterprise clients.
• Experience managing a portfolio of 20–30 accounts and working with stakeholders from individual engineers to engineering managers and directors.
• Experience leading renewals end to end through procurement, including commercial terms, pricing conversations, and negotiation.
• A track record of strong retention, such as GRR, and growing customer adoption.
• Technical curiosity and the ability to engage credibly with engineering teams; familiarity with cloud infrastructure, CI/CD workflows, and developer tooling concepts. Coding is not required.
• Uses AI tools such as Claude to improve day-to-day productivity while avoiding low-quality AI-generated work.
• Familiarity with HubSpot or another CRM platform, and openness to piloting new AI and customer success tools.
• Experience in a high-growth startup or scale-up environment.

Nice To Haves

• Experience in developer tooling or DevOps-focused SaaS.

Responsibilities

• Maintain gross revenue retention above 90% across the assigned book of accounts.
• Forecast renewals accurately and identify and address risks well ahead of renewal.
• Manage a full book of accounts and onboard new customers quickly.
• Move customers from basic to advanced usage, including CI integration and Cloud Pods, and embed LocalStack in their engineering workflows.
• Grow accounts organically by identifying new teams and use cases, including Azure and Snowflake, and driving adoption of new product releases.
• Manage each account with a clear success plan and work in coordination with the TAM, AE, and Product teams.
• Help refine customer success playbooks and KPIs.

Benefits

• Fully remote work.
• Competitive salary.
• Private medical insurance.
• 401(k).
• Annual company retreat.
• Unlimited PTO.
• Friendly and inclusive workplace culture, including community guilds and online company events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed