CSM Part Time

Buchheit Inc•Herculaneum, MO

About The Position

Assistant Customer Service Managers assist in planning, coordinating, and controlling the activities of the customer service team to maintain and enhance customer service relationships and meet organizational and operational objectives. The role is in the Retail Store department, reports to the Customer Service Manager, and is classified as non-exempt. The position may be part-time or full-time.

Requirements

Prior customer service and supervisory experience.
In-depth knowledge of customer service principles and practices.
Strong work ethic and interpersonal skills.
Basic computer skills and product knowledge.
Ability to work a flexible schedule.
Ability to multitask, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.
Ability to communicate effectively with customers and employees in person and over the phone.
Initiative and effective problem-solving skills within the scope of the position.
Ability to maintain a pleasant and calm disposition under stress.

Responsibilities

Assist in implementing customer service policies and procedures and communicate customer service standards.
Direct the daily operations of the customer service team in the absence of the Customer Service Manager.
Plan, prioritize, and delegate work tasks to ensure proper functioning of the department.
Ensure the resources and tools necessary for quality customer service delivery are available.
Review customer complaints, track their resolution, and handle complex and escalated customer service matters.
Identify and implement strategies to improve service quality, productivity, and profitability.
Coordinate with company management to support and implement growth strategies.
Coordinate and manage customer service projects and initiatives.
Ensure budget requirements are met.
Evaluate and performance-manage staff.
Identify and address staff training and coaching needs.
Balance the cash drawer and prepare deposits for a financial institution.
Perform basic accounting functions.
Perform additional duties as assigned.