CSM Part Time

Buchheit•Herculaneum, MO

About The Position

The Assistant Customer Service Manager assists in planning, coordinating, and controlling customer service team activities to maintain and enhance customer service relationships and meet organizational and operational objectives. The role directs daily team operations when the Customer Service Manager is absent and supports the department’s service delivery, staffing, projects, and budget requirements. The position is part-time or full-time and is non-exempt.

Requirements

Prior customer service and supervisory experience.
In-depth knowledge of customer service principles and practices.
Strong work ethic and interpersonal skills.
Basic computer skills and product knowledge.
Ability to work a flexible schedule.
Ability to multitask, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.
Ability to communicate effectively with customers and employees in person and over the phone.
Initiative and effective problem-solving skills within the scope of the position.
Ability to maintain a pleasant and calm disposition under stress.

Responsibilities

Assist in implementing customer service policies and procedures and communicate customer service standards.
Direct daily operations of the customer service team in the absence of the Customer Service Manager.
Plan, prioritize, and delegate work tasks to ensure the department functions properly.
Ensure resources and tools needed for quality customer service delivery are available.
Review customer complaints, track their resolution, and handle complex or escalated customer service matters.
Identify and implement strategies to improve service quality, productivity, and profitability.
Coordinate with company management to support and implement growth strategies.
Coordinate and manage customer service projects and initiatives.
Ensure budget requirements are met.
Evaluate and performance-manage staff.
Identify and address staff training and coaching needs.
Balance the cash drawer and prepare deposits for a financial institution.
Perform basic accounting functions.
Perform additional duties as assigned.