CSM Project Manager Intern

KnowBe4•Clearwater, FL

5d•Hybrid

About The Position

The CSM Project Manager Intern leads cross-functional projects that help customers adopt and realize value from KnowBe4’s security awareness training and phishing simulation platform. The intern owns project plans, timelines, and status reporting for onboarding, adoption, and retention initiatives, working with Customer Success Managers (CSMs), Renewal Specialists, Support, Account Management, and Product to deliver results on time and build scalable processes across the customer base. This is a paid, 12-week internship running January 25, 2027, through April 16, 2027. It is a hybrid role for candidates in the greater Tampa Bay area, requiring work in the Clearwater, Florida office three days a week. Interns receive company training, onboarding, professional development workshops, opportunities to hear from the CEO and senior executives during Ask Me Anything sessions, team-building activities, and social events. The intern is responsible for relocation, if needed, and lodging for the internship.

Requirements

Currently pursuing or recently completed a diploma or degree in Business, Communications, Information Systems, Cybersecurity, or a related field.
Comfortable using spreadsheets and documents, including Excel or Google Sheets and Word or Google Docs.
Familiarity with email and collaboration tools such as Gmail and Google Workspace.
Strong verbal and written communication skills, including executive-level updates.
Organized and able to manage multiple projects independently.
Data-driven and able to use metrics to guide decisions.
Able to influence stakeholders across teams without direct authority.
Proactive and adaptable in a fast-paced environment.

Nice To Haves

IT experience or exposure.
Interest in cybersecurity, SaaS, or customer-facing roles.
Exposure to CRM tools such as Salesforce.
Experience with projects involving customer support, onboarding, training, or account management through school, part-time work, or internships.
A proven record of managing multiple projects with competing priorities.

Responsibilities

Own project plans for customer onboarding, adoption, and retention initiatives, including scope, milestones, owners, dependencies, and timelines.
Coordinate cross-functional teams to keep projects moving and resolve blockers.
Track and report project status, risks, and outcomes to Customer Success leadership and stakeholders.
Use KnowBe4 assessments, reporting, and health indicators to measure adoption trends and project results.
Design, document, and continuously improve Customer Success playbooks, onboarding checklists, templates, and rollout processes.