Cross-Utilized Airport Agent - Show Low Regional Airport (PT)

CORPORATE FLIGHT MANAGEMENT INC • Show Low, AZ

148d • $17 - $0 • Onsite

About The Position

The Cross-Utilized Airport Agent supports safe, efficient, customer-focused airport operations at Contour’s Show Low Regional Airport station. The role performs a variety of ticket counter, gate, and ramp duties, combining customer-facing service with aircraft servicing responsibilities. Agents work indoors and outdoors and are expected to demonstrate professionalism, flexibility, and teamwork.

The position pays a starting rate of $16.50 per hour, with eligibility for annual $1.00 step increases based on performance until the rate reaches $21.50 per hour. At the maximum rate, employees may be eligible for an annual retention bonus of up to $1,000. Holiday work is paid at twice the hourly rate, and work exceeding 40 hours within the pay period is eligible for overtime at 1.5 times the hourly rate.

Part-time benefits include a 401(k) savings plan with company matching contributions up to 6% of eligible compensation, paid sick leave, vested vacation hours, non-revenue/space-available travel privileges, and eligibility for various leaves of absence.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the United States and able to travel internationally without restrictions.
• Valid driver’s license and good driving record.
• Fluent ability to read, write, speak, and understand English.
• Basic proficiency with Microsoft Office Suite, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required.
• Ability to type at least 30 words per minute.
• Polished, professional interpersonal skills and a positive, customer-focused attitude.
• Strong leadership, organizational, and time-management skills.
• Ability to interact professionally with people with a variety of personalities.
• Ability to coordinate multiple priorities, manage deadlines, and work efficiently in a fast-paced environment.
• Flexibility and attention to detail when handling interruptions and changing priorities.
• Self-motivated and able to motivate others.
• Ability to work independently and collaboratively in a team-oriented environment.
• Excellent written and verbal communication skills, delivered professionally and tactfully.
• Must pass a DOT-required pre-employment drug screening and FAA- and company-mandated random drug and alcohol testing.
• Must pass a 10-year work-history background check and criminal-history and fingerprint checks as required by the TSA.
• Ability to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate.
• Must comply with safety regulations and applicable OSHA, EPA, state, and federal requirements.
• Able to handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation.
• Able to stand, walk, and work on feet for up to 8 hours per shift; frequently ascend and descend stairs.
• Able to perform frequent stooping, bending, kneeling, and crouching.
• Able to work in indoor and outdoor environments, including exposure to extreme weather and loud noise.
• Able to safely operate ground service equipment and perform physical ramp-operation tasks.

Nice To Haves

• At least nine months of prior airline or aviation industry experience is preferred.
• Spanish proficiency is a plus but is not required.
• High school diploma or GED certification is preferred.

Responsibilities

• Greet and assist customers promptly, courteously, and professionally.
• Provide check-in assistance, handle ticketing changes, rebook itineraries, and process special service requests.
• Check and accept passenger baggage in accordance with airline policies and safety regulations.
• Board and deplane flights and escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and supporting passengers with special needs.
• Provide accurate and timely gate information about flight arrivals, departures, and general inquiries.
• Resolve customer concerns and assist passengers with special needs while maintaining a high level of customer service.
• Maintain knowledge of procedures related to unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements.
• Communicate clearly with passengers, coworkers, flight crews, and vendors to support operational efficiency.
• Maintain ramp safety and security in accordance with applicable procedures and airline policies.
• Monitor passenger safety during boarding and deplaning.
• Marshal aircraft on the ramp and direct, assist, and park arriving, departing, and towed aircraft.
• Follow safe ground-handling procedures, conduct routine ground service equipment checks, and report equipment issues.
• Perform Ground Security Coordinator duties in compliance with the company security program.
• Handle customer baggage and company materials, including frequent lifting, loading, unloading, sorting, and transferring of baggage and cargo.
• Service aircraft as needed, including lavatory servicing, potable water refills, window washing, de-icing, and commissary stocking.
• Assist with ramp setup and ensure proper storage of equipment and baggage.
• Perform additional duties as assigned by station leadership or company management.

Benefits

• 401(k) savings plan with company matching contributions up to 6% of eligible compensation; eligibility begins the first day of the month following hire.
• Up to 56 hours of paid sick leave accrual per year, with unused hours rolling over annually until the sick bank reaches 480 hours.
• Vested vacation hours available beginning January 1 following the hire date, subject to company policies.
• Non-revenue/space-available travel privileges upon hire and access to MyID Travel after six months of service.
• Eligibility for medical leave, non-medical family care leave, maternity and paternity leave, and personal leave.
• Annual performance-based step increases of $1.00 until reaching $21.50 per hour.
• Eligibility for a retention bonus of up to $1,000 per year after reaching the maximum pay rate.
• Holiday pay at twice the hourly rate when working on a Contour-observed holiday.
• Overtime pay at 1.5 times the hourly rate for work exceeding 40 hours within the pay period.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED