Cross-Utilized Airport Agent - Northwest Alabama Regional Airport (PT)

CORPORATE FLIGHT MANAGEMENT INC • Muscle Shoals, AL

1d • $15 - $0 • Onsite

About The Position

The Cross-Utilized Airport Agent supports customer service and aircraft operations at local or regional airports. The role covers ticket counter, gate, and ramp duties, with training provided for both customer-facing tasks and aircraft servicing. Agents work indoors and outdoors and are expected to demonstrate professionalism, flexibility, teamwork, and a commitment to safe, efficient, customer-focused airport operations.

This part-time position is based at Contour MSL in Muscle Shoals, Alabama. The starting rate is $15.00 per hour, with performance-based annual step increases of $1.00 until the rate reaches $20.00 per hour. At the maximum rate, employees may be eligible for an annual retention bonus of up to $1,000. Work on a Contour-observed holiday is paid at twice the hourly rate; overtime for working more than 40 hours within a pay period is paid at 1.5 times the hourly rate.

The job requires work in varied weather and noise conditions, extended periods on one’s feet, frequent stair use, and physical handling of baggage and other items weighing up to 75 pounds, with or without reasonable accommodation. Flexible scheduling may include early mornings, evenings, weekends, holidays, and irregular shifts.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions.
• Must possess a valid driver’s license and a good driving record.
• Must be able to read, write, speak, and understand English fluently.
• Basic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required.
• Must be able to type at least 30 words per minute.
• Must have polished, professional interpersonal skills and a positive, customer-focused attitude.
• Must have strong leadership, organizational, and time-management skills.
• Must be able to interact effectively with a variety of personalities while maintaining professionalism.
• Must be able to coordinate multiple priorities, manage deadlines, and work efficiently in a fast-paced environment.
• Must be flexible and attentive to detail when handling interruptions and changing priorities.
• Must be self-motivated and able to motivate others.
• Must be able to work independently and collaboratively in a team-oriented environment.
• Must have excellent written and verbal communication skills and communicate with professionalism and tact.
• Must pass a DOT-required pre-employment drug screening and submit to and pass FAA- and Company-mandated random drug and alcohol testing.
• Must pass a 10-year work-history background check and criminal-history and fingerprint checks as required by the TSA.
• Must be able to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate.
• Must follow safety regulations and comply with OSHA, EPA, state, and federal regulatory requirements.
• Must be able to frequently stoop, bend, kneel, and crouch.
• Must be able to regularly handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation.
• Must be able to stand, walk, and work on feet for extended periods, up to 8 hours per shift.
• Must be able to work in indoor and outdoor environments, including exposure to extreme heat, cold, rain, snow, and loud noise.
• Must be capable of safely operating ground service equipment and performing physical ramp-operation tasks.
• Must be able to ascend and descend stairs frequently.

Nice To Haves

• At least nine months of prior airline or aviation industry experience is preferred.
• A high school diploma or GED certification is preferred; the job details list the education level as high school.
• Spanish proficiency is a plus but is not required.

Responsibilities

• Greet and assist customers promptly, courteously, and professionally.
• Provide check-in assistance, handle ticketing changes, rebook itineraries, and process special service requests.
• Check and accept passenger baggage in accordance with airline policies and safety regulations.
• Board and deplane flights and escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and supporting passengers with special needs.
• Provide accurate and timely gate information about arrivals, departures, and general inquiries.
• Resolve customer concerns and assist passengers with special needs while providing a high level of customer service.
• Maintain knowledge of procedures for unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements.
• Communicate with passengers, coworkers, flight crews, and vendors to support efficient operations.
• Maintain ramp safety and security and follow applicable procedures and airline policies.
• Monitor passenger safety during boarding and deplaning and provide assistance professionally.
• Marshal aircraft on the ramp and direct, assist, and park arriving, departing, and towed aircraft.
• Follow safe ground-handling procedures, conduct routine ground service equipment checks, and report equipment issues.
• Perform Ground Security Coordinator duties in compliance with the Company’s security program.
• Handle passenger baggage and Company materials, including lifting, loading, unloading, sorting, and transferring baggage and cargo.
• Service aircraft as needed, including lavatory servicing, potable-water refills, window washing, de-icing, and commissary stocking.
• Assist with ramp setup and ensure equipment and baggage are properly stored.
• Perform other duties assigned by station leadership or Company management.

Benefits

• 401(k) savings plan with Company matching contributions up to 6% of eligible compensation.
• Up to 56 hours of paid sick leave accrued per year; unused sick leave rolls over annually until the sick bank reaches 480 hours.
• Vested vacation hours available beginning January 1 following the hire date, subject to Company policies.
• Non-revenue/space-available travel privileges on Contour upon hire and access to MyID Travel after six months of service.
• Eligibility for medical leave, non-medical family care leave, maternity and paternity leave, and personal leave.
• Holiday pay at twice the hourly rate when working on a Contour-observed holiday.
• Overtime pay at 1.5 times the hourly rate for work in excess of 40 hours within the pay period.
• Performance-based annual step increase of $1.00 until the hourly rate reaches $20.00.
• Eligibility for an annual retention bonus of up to $1,000 after reaching the maximum pay rate.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED