Cross-Utilized Airport Agent - Nashville International Airport (PT)

CORPORATE FLIGHT MANAGEMENT INC • Nashville, TN

11d • $20 - $0 • Onsite

About The Position

The Cross-Utilized Airport Agent supports customer service and aircraft operations at local or regional airports, performing ticket counter, gate, and ramp duties. Agents are trained to handle both customer-facing tasks and aircraft servicing responsibilities in indoor and outdoor environments. The role requires professionalism, flexibility, teamwork, and a commitment to safe, efficient, customer-focused airport operations.

The position involves frequent physical activity, including lifting and transferring baggage and cargo, working on foot for extended periods, and operating ground service equipment. Agents may work in extreme weather and loud noise and must be available for flexible and irregular schedules as operational needs require.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the United States and able to travel internationally without restrictions.
• Must possess a valid driver’s license and a good driving record.
• Must read, write, speak, and understand English fluently.
• Must have basic proficiency with Microsoft Office Suite, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required.
• Must type at least 30 words per minute.
• Must have polished, professional interpersonal skills and a positive, customer-focused attitude.
• Must have strong leadership, organizational, and time-management skills.
• Must interact effectively with a variety of personalities while maintaining professionalism.
• Must coordinate multiple priorities, manage deadlines, and work efficiently in a fast-paced environment.
• Must handle interruptions and changing priorities flexibly and with attention to detail.
• Must be self-motivated and able to motivate others.
• Must be able to work independently and collaboratively in a team-oriented environment.
• Must have excellent written and verbal communication skills and communicate with professionalism and tact.
• Must pass a DOT-required pre-employment drug screening and FAA- and Company-mandated random drug and alcohol testing.
• Must pass a 10-year work history background check, as well as criminal history and fingerprint checks required by the TSA.
• Must be able to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate.
• Must adhere to safety regulations and comply with OSHA, EPA, state, and federal requirements.

Nice To Haves

• At least nine months of prior airline or aviation industry experience is preferred.
• A high school diploma or GED certification is preferred.
• Spanish proficiency is a plus but is not required.

Responsibilities

• Greet and assist customers promptly, courteously, and professionally.
• Provide check-in assistance, make ticketing changes, rebook itineraries, and process special service requests.
• Check and accept passenger baggage in accordance with airline policies and safety regulations.
• Board and deplane flights and escort passengers to and from aircraft, including assisting unaccompanied minors, pushing wheelchairs, and supporting passengers with special needs.
• Provide accurate gate information about flight arrivals, departures, and general inquiries.
• Resolve customer concerns and assist passengers with special needs.
• Maintain knowledge of procedures and policies concerning unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements.
• Communicate with passengers, coworkers, flight crews, and vendors to support efficient operations.
• Maintain ramp safety and security in accordance with applicable procedures and airline policies.
• Monitor passenger safety during boarding and deplaning.
• Marshal aircraft, directing, assisting, and parking arriving, departing, and towed aircraft.
• Follow safe ground-handling procedures, conduct routine ground service equipment checks, and report equipment issues.
• Perform Ground Security Coordinator duties in compliance with the Company’s security program.
• Lift, load, unload, sort, and transfer baggage, cargo, and Company materials.
• Service aircraft as needed, including lavatory servicing, potable water refills, window washing, de-icing, and commissary stocking.
• Assist with ramp setup and ensure proper storage of equipment and baggage.
• Perform other duties as assigned by station leadership or Company management.

Benefits

• 401(k) savings plan with Company matching contributions up to 6% of eligible compensation.
• Paid sick leave accrual of up to 56 hours per year, with unused hours rolling over until the sick leave bank reaches 480 hours.
• Vested vacation hours available beginning January 1 following the hire date, subject to Company policies.
• Non-revenue/space-available travel privileges upon hire and access to MyID Travel after six months of service.
• Eligibility for medical leave, non-medical family care leave, maternity and paternity leave, and personal leave.
• Starting hourly rate of $19.50, with eligibility for annual $1.00 step increases based on performance until reaching $24.50 per hour.
• Eligibility for a retention bonus of up to $1,000 per year after reaching the maximum pay rate.
• Holiday pay at two times the hourly rate when working on a Contour-observed holiday.
• Overtime pay at 1.5 times the hourly rate when working in excess of 40 hours within the pay period.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED