Airline Agent | Cross-Utilized | COS
About The Position
At TDA AGH, the Airline Agent (Cross-Utilized) provides customer service to passengers using commercial and charter services while supporting ramp operations, aircraft turnaround, and ground service activities. The position handles duties across the ticket counter, gate, and tarmac to help keep airport operations safe and on schedule. The role requires open availability for a flexible schedule that includes nights, weekends, and holidays. Hours vary based on flight schedules, and weekly hours may increase or decrease due to seasonal flight changes. Work takes place indoors and outdoors in an active airport environment, with exposure to changing weather, noise, jet exhaust, and fumes. Required personal protective equipment is provided.
Requirements
- High school diploma or equivalent.
- At least 18 years of age.
- Valid driver's license.
- Ability to read and write English.
- Ability to meet requirements to obtain a SIDA badge and pass a pre-employment drug test.
- Must have or be able to obtain authorization to work in the U.S. as defined in the Immigration Act of 1986.
- Open availability, including nights, weekends, and holidays.
- Successfully attend and complete all required training.
- Ability to push, pull, and lift up to 70 pounds continuously throughout the shift.
- Ability to lift a 70-pound suitcase from the floor to 18 inches and carry it with both hands for up to 25 feet.
- Physical dexterity to perform repetitive tasks and motions, including bending, squatting, kneeling, crawling, and twisting, and to sustain those positions for extended periods.
- Ability to work effectively in extreme outdoor conditions and a high-pressure, time-sensitive environment.
- Sufficient vision and physical ability to safely perform all essential functions of the position.
Nice To Haves
- Prior customer service, hospitality, or airline/airport industry experience.
- Experience in a physically demanding or outdoor work environment.
- Bilingual or multilingual skills.
- Familiarity with airline reservation or check-in systems such as Sabre or Amadeus.
Responsibilities
- Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
- Provide passengers with information about arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
- Handle denied boarding situations by soliciting volunteers, accommodating displaced customers, and issuing hotel, meal, and taxi vouchers when appropriate.
- Comply with FAA, airline, and airport regulations.
- Enforce safety and security measures and protect sensitive operational zones.
- Assist customers with special needs, including during boarding.
- Load and unload baggage and cargo on and off aircraft safely and efficiently.
- Marshal aircraft to and from gates and assist with aircraft pushback procedures.
- Perform aircraft interior cleaning and commissary duties as required.
- Communicate with team members and other departments using a two-way radio.
- Complete all required training and perform only tasks for which fully trained.
- Immediately report safety hazards or incidents to a supervisor.
- Perform other duties as assigned by the Station Leader.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
