Airline Cross-Utilized Agent, SBY

TREGO DUGAN AVIATION OF GRAND ISLAND INC•Salisbury, MD

About The Position

Trego-Dugan Aviation is hiring part-time cross-utilized agents who perform both Passenger Service Agent and Ramp Service Agent duties. The position provides customer service to airline and charter passengers while also supporting ramp operations, aircraft cleaning, operations, and commissary duties as needed. Agents must be flexible and available for the listed shifts: Monday 6:15 p.m.–9:15 p.m.; Tuesday 11 a.m.–1 p.m.; Wednesday 5:45 p.m.–9:45 p.m.; Friday 6:15 p.m.–9:15 p.m.; and Saturday 5:45 p.m.–9:15 p.m. Passenger service duties include processing tickets, checking baggage, assigning seats, explaining travel and boarding information, assisting passengers with special needs, handling denied boarding situations, following applicable regulations and security measures, and completing sales reports. Ramp duties include moving, loading, and unloading baggage and co-mail; operating ground service equipment; marshaling aircraft; servicing lavatories; cleaning aircraft interiors; conducting security searches; and maintaining safe, orderly ramp areas. Agents may also assist other teams and perform additional duties as assigned. Candidates must be able to work safely and efficiently in a high-pressure environment, communicate effectively, attend required training, and meet the stated physical demands. Passenger service applicants must pass a ten-year background check and pre-employment drug test and be authorized to work in the United States. Ramp service applicants must be at least 18 years old.

Requirements

People-oriented, highly motivated, and positive and friendly.
Excellent communication skills.
Able to read and write English.
Able to work efficiently under time constraints and in a high-pressure environment.
Available to work the listed shifts; passenger service duties may also require varied hours, including swing and graveyard shifts, weekends, and holidays.
Well-groomed and physically fit for passenger service duties.
Able to attend required training.
Pass a ten-year background check and pre-employment drug test.
Authorized to work in the United States as defined in the Immigration Act of 1986.
At least 18 years old for ramp service duties.
Able to communicate using a two-way radio for ramp service duties.
Able to carry a 70-pound suitcase from the floor to 18 inches and carry it in front with both hands for up to 25 feet.
Able to perform repetitive physical tasks, including bending, squatting, kneeling, crawling, twisting, and sustaining those positions for extended periods.
Sufficient vision and ability to safely perform the essential functions of the position.

Nice To Haves

Bilingual skills.

Responsibilities

Process passenger tickets, check baggage, monitor carry-on baggage, and assign seats.
Provide passengers with arrival and departure times, boarding procedures, carry-on regulations, and seating information.
Handle denied boarding situations, solicit volunteers, accommodate passengers, and provide hotel, meal, or taxi vouchers when appropriate.
Follow FAA, airline, and airport regulations and enforce safety and security measures, including protecting sensitive zones.
Assist passengers with special needs, including boarding assistance.
Complete sales reports and other assignments requested by the Lead or Supervisor.
Move, load, and unload passenger luggage and co-mail between aircraft and the airport luggage receiving area.
Operate ground service equipment, including tugs and belt loaders.
Marshal aircraft to and from gates and meet arriving flights and service departing flights.
Handle baggage requiring special care and assist customer service agents as needed.
Service aircraft lavatories and perform aircraft interior cleaning.
Conduct aircraft and commissary security searches.
Keep ramp areas safe and free of foreign object debris (FOD), and ensure ground equipment is properly maintained.
Use two-way radios and follow safety regulations, including proper equipment use and wearing required safety items.
Perform other assigned ramp, commissary, aircraft cleaning, operations, and related duties.