Cross-Utilized Airport Agent - Dallas/Fort Worth International Airport (PT)

CORPORATE FLIGHT MANAGEMENT INC • Grapevine, TX

2d • $17 - $0 • Onsite

About The Position

The Cross-Utilized Airport Agent supports Contour Airlines’ customer service and airport operations at local or regional airports. The role performs ticket counter, gate, and ramp duties, combining customer-facing responsibilities with aircraft servicing in indoor and outdoor environments. Agents are expected to demonstrate professionalism, flexibility, teamwork, and a commitment to safe, efficient, customer-focused operations.

The starting rate is $17.25 per hour, with eligibility for annual $1.00 step increases based on performance until the rate reaches $22.25. At the maximum rate, employees may be eligible for an annual retention bonus of up to $1,000. Work on a Contour-observed holiday is paid at twice the hourly rate; overtime for work exceeding 40 hours within a pay period is paid at 1.5 times the hourly rate.

Part-time employees are eligible for a 401(k) plan with a company match of up to 6% of eligible compensation, paid sick leave, vested vacation hours, non-revenue/space-available travel privileges after six active months, and various leaves of absence. The position is based at Contour DFW at Dallas/Fort Worth International Airport.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the United States and able to travel internationally without restrictions.
• Must have a valid driver’s license and a good driving record.
• Must read, write, speak, and understand English fluently.
• Must demonstrate basic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word, or similar applications.
• Must be able to type at least 30 words per minute.
• Must have polished, professional interpersonal skills and a positive, customer-focused attitude.
• Must have strong leadership, organizational, and time-management skills.
• Must be able to interact professionally with people with varied personalities.
• Must be able to coordinate multiple priorities, manage deadlines, and work efficiently in a fast-paced environment.
• Must handle interruptions and changing priorities with flexibility and attention to detail.
• Must be self-motivated and able to motivate others.
• Must be able to work independently and collaboratively in a team-oriented environment.
• Must have excellent written and verbal communication skills and communicate with professionalism and tact.
• Must pass a DOT-required pre-employment drug screening and be willing to undergo and pass FAA- and Company-mandated random drug and alcohol testing.
• Must pass a 10-year work-history background check and criminal-history and fingerprint checks as required by the TSA.
• Must be able to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate.
• Must follow safety regulations and work professionally in compliance with OSHA, EPA, state, and federal requirements.
• Must be able to stoop, bend, kneel, and crouch frequently in indoor and outdoor environments.
• Must regularly handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation.
• Must be able to stand, walk, and work on one’s feet for extended periods, up to 8 hours per shift.
• Must be able to work in varied environmental conditions, including extreme heat, cold, rain, snow, and loud noise.
• Must be capable of safely operating ground service equipment and performing physical ramp-operation tasks.
• Must be able to ascend and descend stairs frequently.

Nice To Haves

• At least nine months of prior airline or aviation industry experience is preferred.
• A high school diploma or GED certification is preferred.
• Spanish proficiency is a plus but is not required.

Responsibilities

• Greet and assist customers promptly, courteously, and professionally.
• Provide check-in assistance, make ticketing changes, rebook itineraries, and process special service requests.
• Check and accept passenger baggage in accordance with airline policies and safety regulations.
• Board and deplane flights and escort passengers to and from aircraft, including assisting unaccompanied minors, pushing wheelchairs, and supporting passengers with special needs.
• Provide accurate gate information about flight arrivals, departures, and other inquiries.
• Resolve customer concerns and assist passengers with special needs.
• Maintain knowledge of procedures and policies concerning unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements.
• Communicate with passengers, coworkers, flight crews, and vendors to support efficient operations.
• Maintain ramp safety and security and follow applicable safety procedures and airline policies.
• Monitor passenger safety during boarding and deplaning.
• Marshal, direct, assist, and park arriving, departing, and towed aircraft on the ramp.
• Follow safe ground-handling procedures, conduct routine ground service equipment checks, and report equipment issues.
• Perform Ground Security Coordinator duties in compliance with the Company’s security program.
• Lift, load, unload, sort, and transfer baggage and cargo, and handle customer baggage and Company materials carefully.
• Service aircraft as needed, including lavatory servicing, potable-water refills, window washing, de-icing, and commissary stocking.
• Assist with ramp setup and ensure equipment and baggage are stored properly.
• Perform additional duties as assigned by station leadership or Company management.

Benefits

• 401(k) savings plan with a company matching contribution of up to 6% of eligible compensation.
• Up to 56 hours of paid sick leave accrued per year, with unused hours rolling over annually up to a 480-hour sick bank.
• Vested vacation hours available beginning January 1 following the hire date, subject to Company policies.
• Non-revenue/space-available travel privileges after six active months of service.
• Eligibility for medical leave, non-medical family care leave, maternity and paternity leave, and personal leave.
• Annual performance-based step increases of $1.00 until the hourly rate reaches $22.25.
• Eligibility for a retention bonus of up to $1,000 annually after reaching the maximum pay rate.
• Holiday pay at twice the hourly rate when working on a Contour-observed holiday.
• Overtime pay at 1.5 times the hourly rate for work exceeding 40 hours within the pay period.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED