Hub Manager - Dallas/Fort Worth International Airport

CORPORATE FLIGHT MANAGEMENT INC • Grapevine, TX

7d • $43,888 - $55,000 • Onsite

About The Position

The Station Manager leads and coordinates all airport operations at the assigned station, overseeing ticket counter, gate, baggage, and ramp functions to ensure safe, efficient, and customer-focused service. The role directly supervises, trains, and supports Cross-Utilized Airport Agents and maintains compliance with company policies and regulatory requirements. It requires leadership, communication, and problem-solving skills to manage daily operations, respond to irregular situations, and uphold Contour Airlines’ standards for safety, professionalism, and customer service.

Requirements

• Be at least 18 years of age.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Have a valid driver’s license and good driving record.
• Understand, read, and write English.
• Have polished, professional interpersonal skills, a positive attitude, and a customer-oriented mindset.
• Have strong leadership and organizational skills, well-developed people skills, and the ability to work with a variety of personalities.
• Be able to coordinate multiple priorities, meet deadlines, handle interruptions, and work in a fast-paced environment.
• Maintain strong attention to detail; be self-motivated and able to motivate others.
• Have excellent written and verbal communication skills, delivered with tact and professionalism.
• Pass a DOT-required pre-employment drug screen and submit to and pass FAA- and company-mandated random drug and alcohol tests.
• Pass a required 10-year work history review and submit to criminal background and fingerprint checks.
• Be able to work nights, weekends, holidays, and varying schedules.
• Have experience and be highly proficient in Microsoft Office 365, Excel, Word, Outlook, and related software.
• Work safely and professionally while adhering to OSHA, EPA, state, and federal regulatory requirements.
• Be able to frequently stoop, bend, kneel, crouch, ascend and descend stairs, and stand or walk for extended periods, up to 8 hours per shift.
• Be able to handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation.
• Be able to work indoors and outdoors in extreme weather, including heat, cold, rain, and snow, and in loud noise.
• Be capable of safely operating ground service equipment and performing physical tasks associated with ramp operations.

Nice To Haves

• High school diploma or GED equivalent is preferred.
• Prior aviation experience or aviation-related education is a plus.

Responsibilities

• Oversee day-to-day station operations, ensuring safety, regulatory compliance, and on-time performance.
• Lead, supervise, and support Cross-Utilized Airport Agents, including scheduling, training, coaching, performance management, and corrective action when required.
• Interact with passengers, flight crews, ground handling staff, and vendors to ensure exceptional customer service.
• Perform and oversee ticket counter, gate, baggage, and ramp duties, including check-in, re-booking, boarding and deplaning, baggage handling, and special service requests.
• Marshal, tow, push back, and deice aircraft while maintaining ramp safety and ground service equipment integrity.
• Investigate operational incidents, such as ground service equipment or aircraft damage and LOIs; prepare reports and implement corrective actions.
• Respond to irregular operations and take proactive measures to minimize customer disruption.
• Ensure compliance with FAA, TSA, OSHA, EPA, and company standards.
• Maintain strong communication with Inflight Services, the System Operations Control Center, and company leadership.
• Perform other duties as assigned by management.

Benefits

• Health, vision, and dental insurance.
• Short- and long-term disability insurance and voluntary life insurance.
• 401(k) savings plan with company matching contributions up to 6% of eligible compensation.
• Paid sick leave accrual of up to 56 hours per year, with unused hours rolling over annually up to a 480-hour sick bank.
• Vested vacation hours available on January 1 following the hire date, subject to company policies.
• Non-revenue/space-available travel privileges on Contour Airlines upon hire, with access to MyID Travel after 6 months of service.
• Medical, non-medical family care, maternity, paternity, and personal leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED