Cross-Utilized Airport Agent - Manistee County Blacker Airport (FT)

CORPORATE FLIGHT MANAGEMENT INC•Manistee Township, MI

4d•$17 - $0

About The Position

The Cross-Utilized Airport Agent supports safe, efficient, customer-focused airport operations by performing ticket counter, gate, and ramp duties. The role combines customer-facing service with aircraft servicing responsibilities in indoor and outdoor environments. Agents are expected to demonstrate professionalism, flexibility, and teamwork. The position is based at Contour MBL in Manistee, Michigan, and is full-time. The starting rate is $16.50 per hour, with potential annual step increases of $1.00 until the rate reaches $21.50. At the maximum rate, employees may be eligible for a retention bonus of up to $2,000 per year. Holiday work is paid at twice the hourly rate, and overtime for work exceeding 40 hours within the pay period is paid at 1.5 times the hourly rate. Full-time benefits include health, vision, and dental insurance; short- and long-term disability and voluntary life insurance; a 401(k) plan with company matching up to 6% of eligible compensation; paid sick leave; vested vacation hours; non-revenue travel privileges; and access to several types of leave, including medical, family care, maternity, paternity, and personal leave.

Requirements

Must be at least 18 years old.
Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions.
Must have a valid driver's license and a good driving record.
Must read, write, speak, and understand English fluently.
Must have basic proficiency with Microsoft Office Suite, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required.
Must be able to type at least 30 words per minute.
Must have professional interpersonal skills and a positive, customer-focused attitude.
Must have leadership, organizational, and time-management skills.
Must be able to interact professionally with a variety of personalities.
Must be able to coordinate priorities, manage deadlines, and work efficiently in a fast-paced environment.
Must be flexible and attentive to detail when handling interruptions and changing priorities.
Must be self-motivated and able to motivate others.
Must be able to work independently and collaboratively in a team-oriented environment.
Must have excellent written and verbal communication skills and communicate with professionalism and tact.
Must pass a DOT-required pre-employment drug screening and be willing to undergo FAA- and Company-mandated random drug and alcohol testing.
Must pass a 10-year work history background check and criminal history and fingerprint checks as required by the TSA.
Must be able to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs require.
Must comply with safety regulations and applicable OSHA, EPA, state, and federal requirements.
Must be able to stoop, bend, kneel, and crouch while performing duties.
Must be able to lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation.
Must be able to stand, walk, and work on their feet for up to 8 hours per shift.
Must be able to work in extreme weather conditions, including heat, cold, rain, and snow, and in loud noise levels.
Must be capable of safely operating ground service equipment and performing physical ramp duties.
Must be able to ascend and descend stairs frequently.

Nice To Haves

At least nine months of prior airline or aviation industry experience is preferred.
A high school diploma or GED certification is preferred.
Spanish proficiency is a plus but is not required.

Responsibilities

Greet and assist customers promptly and courteously.
Provide check-in assistance, process ticketing changes and special service requests, and rebook itineraries.
Check and accept passenger baggage in accordance with airline policies and safety regulations.
Board and deplane flights and escort passengers to and from aircraft as needed, including assisting unaccompanied minors and passengers with special needs.
Provide gate information about flight arrivals, departures, and general inquiries.
Address customer concerns and provide assistance to passengers with special needs.
Maintain knowledge of procedures for unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements.
Communicate with passengers, coworkers, flight crews, and vendors to support efficient operations.
Maintain ramp safety and security and follow applicable procedures and airline policies.
Monitor passenger safety during boarding and deplaning.
Marshal aircraft and direct, assist, and park arriving, departing, and towed aircraft.
Follow safe ground-handling procedures, conduct routine ground service equipment checks, and report equipment issues.
Perform Ground Security Coordinator duties in compliance with the Company's security program.
Handle baggage and Company materials, including frequent lifting, loading, unloading, sorting, and transferring of baggage and cargo.
Service aircraft as needed, including lavatory servicing, potable water refills, window washing, de-icing, and commissary stocking.
Assist with ramp setup and ensure equipment and baggage are stored properly.
Perform additional duties as assigned by station leadership or Company management.

Benefits

Health insurance
Vision insurance
Dental insurance
Short- and long-term disability insurance
Voluntary life insurance
401(k) savings plan with company matching up to 6% of eligible compensation
Paid sick leave, accruing up to 56 hours per year, with unused hours rolling over until the sick leave bank reaches 480 hours
Vested vacation hours available beginning January 1 following the hire date
Non-revenue/space-available travel privileges upon hire and access to MyID Travel after six months of service
Medical, non-medical family care, maternity, paternity, and personal leaves of absence
Annual step increases of $1.00 based on performance until the hourly rate reaches $21.50
Retention bonus of up to $2,000 per year after reaching the maximum pay rate
Holiday pay at twice the hourly rate when working a Contour-observed holiday
Overtime pay at 1.5 times the hourly rate for work exceeding 40 hours within the pay period