Station Manager - Northwest Alabama Regional Airport

CORPORATE FLIGHT MANAGEMENT INC • Muscle Shoals, AL

7d • $43,888 - $55,000 • Onsite

About The Position

The Station Manager leads and coordinates all airport operations at the assigned station, overseeing ticket counter, gate, baggage, and ramp functions to deliver safe, efficient, compliant, and customer-focused service. The role directly supervises, trains, and supports Cross-Utilized Airport Agents and ensures adherence to Company policies and applicable regulatory requirements. The Station Manager handles day-to-day operational needs, irregular situations, and incident investigations while upholding Contour’s standards for safety, professionalism, and customer service.

This position is based at Contour MSL in Muscle Shoals, Alabama. It is full-time, with a stated starting annual salary range of $43,888 to $55,000, based on prior work experience. The work includes indoor and outdoor airport and ramp duties, with exposure to varying weather and loud noise. Employees must be able to work nights, weekends, holidays, and varying schedules, and perform the stated physical duties, with or without reasonable accommodation where applicable.

Requirements

• Be at least 18 years of age.
• High school diploma or GED equivalent preferred.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Have a valid driver’s license and good driving record.
• Understand, read, and write English.
• Have polished, professional interpersonal skills, a positive attitude, and a customer-oriented mindset.
• Have strong leadership and organizational skills, well-developed people skills, and the ability to work with a variety of personalities.
• Be able to coordinate multiple priorities, meet deadlines, handle interruptions, and work in a fast-paced environment.
• Maintain strong attention to detail and be self-motivated and able to motivate others.
• Have excellent written and verbal communication skills, delivered with tact and professionalism.
• Pass a DOT-required pre-employment drug screen and submit to and pass FAA- and Company-mandated random drug and alcohol tests.
• Pass a required 10-year work history review and submit to criminal background and fingerprint checks.
• Be able to work nights, weekends, holidays, and varying schedules.
• Have experience with and be highly proficient in Microsoft Office 365, Excel, Word, Outlook, and related software.
• Work safely and professionally while adhering to regulatory requirements, including OSHA, EPA, state, and federal regulations.
• Frequently stoop, bend, kneel, and crouch during job duties.
• Regularly handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation.
• Stand, walk, and work on feet for extended periods, up to 8 hours per shift.
• Work in varying environmental conditions, including extreme heat, cold, rain, and snow, and loud noise levels.
• Safely operate ground service equipment and perform physical tasks associated with ramp operations.
• Frequently ascend and descend stairs.

Nice To Haves

• Prior aviation experience or aviation-related education.

Responsibilities

• Oversee day-to-day station operations to support safety, regulatory compliance, and on-time performance.
• Lead, supervise, and support Cross-Utilized Airport Agents, including scheduling, training, coaching, performance management, and corrective action when required.
• Interact with passengers, flight crews, ground handling staff, and vendors to provide customer service.
• Perform and oversee ticket counter, gate, baggage, and ramp duties, including check-in, re-booking, boarding and deplaning, baggage handling, and special service requests.
• Marshal, tow, push back, and deice aircraft while maintaining ramp safety and ground service equipment integrity.
• Investigate operational incidents, such as ground service equipment or aircraft damage and letters of investigation; prepare reports and implement corrective actions.
• Respond to irregular operations and take proactive measures to minimize customer disruption.
• Ensure compliance with FAA, TSA, OSHA, EPA, and Company standards.
• Maintain communication with Inflight Services, the System Operations Control Center, and Company leadership.
• Perform other duties as assigned by management.

Benefits

• Health, vision, and dental insurance.
• Short- and long-term disability insurance and voluntary life insurance, effective the first day of the month following the hire date.
• 401(k) savings plan with Company matching contributions up to 6% of eligible compensation; eligibility begins the first day of the month following the hire date.
• Paid sick leave accrual of up to 56 hours per year, with unused hours rolling over annually until the sick bank reaches 480 hours.
• Vested vacation hours available beginning January 1 following the hire date, subject to Company policies.
• Non-revenue/space-available travel privileges on Contour upon hire and access to MyID Travel after six months of service.
• Eligibility for medical leave, non-medical family care leave, maternity and paternity leave, and personal leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED