Cross-Trained Medical Assistant / Receptionist (FLOAT)

Accelerated Urgent Care•Wildomar, CA

2d•Onsite

About The Position

The Cross-Trained Medical Assistant / Receptionist provides both front-office and back-office support to ensure exceptional patient care, operational efficiency, and clinic flow. The role includes scheduling appointments, registering patients, answering phones, verifying patient information, collecting payments, assisting providers with patient care, performing clinical duties, and supporting daily clinic operations. The employee must be flexible in working as a receptionist and medical assistant and float between clinic locations within the assigned region based on business needs. Work is performed in a medical office setting. Accelerated Urgent Care describes its purpose as providing quality care when patients need it and fostering a supportive environment for employees to develop their careers. The company says it is fast-growing, operates 16 clinics across five regions in California, and is dedicated to employee career growth. Its stated core values are friendliness, competence, respect, teamwork, compassion, hard work, integrity, humility, and dedication.

Requirements

Medical Assistant Diploma from an accredited school or program.
High School Diploma or GED.
At least one year of relevant experience and/or training in a medical office, urgent care, physician office, customer service, receptionist, or medical assistant role.
Knowledge of multi-line phone systems.
Proficiency with computers and relevant software, including electronic medical records and practice management systems.
Knowledge of customer service principles and practices.
Demonstrated initiative and strong organizational skills.
Exceptional interpersonal communication skills, with a positive tone and welcoming demeanor.
Ability to work independently on assigned tasks and accept direction on assignments.
Ability to handle confidential information with discretion and sound judgment.
Ability to sit for long periods and use computer systems and keyboards with manual dexterity.
Ability to have face-to-face conversations with patients and staff.
Ability to lift up to 25 pounds.
Reliable transportation and willingness to travel throughout the assigned region.

Responsibilities

Greet patients and visitors in person and by telephone.
Answer incoming calls, schedule appointments, and respond to general questions and inquiries.
Use computer systems to access existing patient information or create new patient records in the scheduling tool.
Maintain patient registration flow and prepare patients for clinical staff using Experity.
Answer patient questions, provide information, and maintain an organized reception area.
Verify insurance and patient demographic information.
Explain fees and patient financial responsibility and collect payments as needed.
Follow up with patients regarding missed appointments and patient satisfaction.
Maintain general filing systems, filing documents electronically or manually as appropriate.
Receive, direct, and relay telephone and fax messages.
Monitor office supply inventory and communicate needs to leadership.
Maintain confidentiality and safeguard patient information in accordance with HIPAA requirements.
Review patient health histories and update medical information.
Obtain and record patient vital signs.
Document patient interactions accurately and promptly in the EMR.
Confirm patient pharmacy information and update records as needed.
Process prescriptions, laboratory orders, and imaging orders as directed by providers.
Ensure diagnosis codes are accurately documented for laboratory and imaging orders.
Assist providers during examinations and procedures and chaperone exams when necessary.
Follow sterile technique and infection control standards.
Process laboratory specimens appropriately.
Prepare examination rooms with appropriate supplies and instruments.
Monitor clinic flow and communicate delays to patients and team members.
Perform phlebotomy and blood draws when applicable.
Ensure laboratory results are reviewed and closed according to established protocols.
Maintain clinic cleanliness, organization, and readiness throughout the day.
Collaborate with providers, medical assistants, and front-office staff to support an exceptional patient experience.
Cover Front Office, Reception, Call Center, and Back Office duties as needed.
Perform other administrative and clinical duties assigned by leadership.
Travel to clinic locations within the assigned region and float to another clinic as operational needs require.
Allow up to 45 minutes to arrive at an assigned floated clinic location.