Cross-Trained Medical Assistant / Receptionist

Accelerated Urgent Care•Lake Elsinore, CA

2d•Onsite

About The Position

The Cross-Trained Medical Assistant / Receptionist provides Front Office and Back Office support to promote exceptional patient care, efficient clinic operations, and effective patient flow. The role includes scheduling appointments, registering patients, answering phones, verifying patient information, collecting payments, assisting providers with patient care, performing clinical duties, and supporting daily clinic operations. The employee must be flexible to work in Reception and Medical Assistant capacities and travel or float among clinic locations within the assigned region based on business needs. Work is performed in a medical office setting. Accelerated Urgent Care describes its purpose as providing quality care when patients need it and fostering a supportive environment where team members can develop their careers. The company reports that it has grown since 2012, has 16 clinics across five California regions, and emphasizes friendliness, competence, respect, teamwork, compassion, hard work, integrity, humility, and dedication.

Requirements

Medical Assistant Diploma from an accredited school or program.
High school diploma or GED.
At least one year of relevant experience and/or training in a medical office, urgent care, physician office, customer service, receptionist, or medical assistant role.
Knowledge of multi-line phone systems.
Proficiency with computers and relevant software, including electronic medical records and practice management systems.
Knowledge of customer service principles and practices.
Demonstrated initiative and strong organizational skills.
Exceptional interpersonal communication skills, with a positive tone and welcoming demeanor.
Ability to work independently on assigned tasks and accept direction on assignments.
Ability to handle confidential information with discretion and sound judgment.
Ability to sit for long periods and use the manual dexterity required to operate computer systems and keyboards.
Ability to have face-to-face conversations with patients and staff.
Ability to lift up to 25 pounds.
Reliable transportation and willingness to travel throughout the assigned region.

Responsibilities

Greet patients and visitors in person and by telephone.
Handle incoming calls, schedule appointments, and answer general questions and inquiries.
Use computer systems and Experity to access or create patient records and maintain registration flow.
Answer patient questions, provide information, and maintain an organized reception area.
Verify insurance and patient demographic information.
Explain fees and patient financial responsibility and collect payments as needed.
Follow up regarding missed appointments and patient satisfaction.
Maintain filing systems and file records electronically or manually.
Receive, direct, and relay telephone and fax messages.
Monitor office-supply inventories and communicate inventory needs to leadership.
Maintain confidentiality and safeguard patient information in accordance with HIPAA requirements.
Review patient health history and update medical information.
Obtain and record patient vital signs.
Document patient interactions accurately and promptly in the EMR.
Confirm patient pharmacy information and update records as needed.
Process prescriptions, laboratory orders, and imaging orders as directed by providers.
Ensure diagnosis codes are accurately documented for laboratory and imaging orders.
Assist providers during examinations and procedures and chaperone exams when necessary.
Follow sterile technique and infection-control standards.
Process laboratory specimens appropriately.
Prepare examination rooms with appropriate supplies and instruments.
Monitor clinic flow and communicate delays to patients and team members.
Perform phlebotomy and blood draws when applicable.
Ensure laboratory results are reviewed and closed according to established protocols.
Maintain clinic cleanliness, organization, and readiness throughout the day.
Collaborate with providers, medical assistants, and front office staff to support an exceptional patient experience.
Cover Front Office, Reception, Call Center, and Back Office duties as needed.
Perform other administrative and clinical duties as assigned by leadership.
Travel to clinic locations within the assigned region and float to another clinic when operational needs require.
Allow up to a 45-minute grace period to arrive at an assigned floated clinic location.