Cross-Border Account Coordinator

eShipping•Parkville, MO

About The Position

The Cross-Border Account Coordinator for Mexico freight operations manages and optimizes cross-border logistics between the United States and Mexico. The role coordinates shipments, supports exceptional customer service, and builds strong carrier relationships. It also maintains compliance with applicable government regulations, customer requirements, and internal policies while monitoring performance and contributing to process and strategy improvements. The position involves regular communication with customers, carriers, Mexican vendors, customs brokers, agents, and colleagues. It also includes shipment and export documentation, rate and capacity coordination, quoting, invoicing, and other administrative work. The role is performed in a central heat- and air-conditioned office with minimal noise; its general physical activity level is sedentary.

Requirements

High school diploma or equivalent.
Ability to work independently while appropriately collaborating with leadership.
Ability to interact effectively with other employees.
Excellent customer service, time management, and prioritization skills.
Excellent oral and written communication skills, in person and by phone.
Ability to understand, interpret, and explain complex and abstract solutions issues and respond appropriately.
Ability to use sound independent judgment and make responsible decisions and recommendations.
Excellent follow-through and attention to detail.
Ability to use computer programs including Word and Excel and an agency management system.

Nice To Haves

Industry experience.
Bilingual English and Spanish.

Responsibilities

Coordinate truck shipments to and from Mexico.
Arrange shipment pickups and deliveries with authorized carriers and agents.
Negotiate and secure rates and capacity with LTL and truckload carriers.
Generate spot quotes in the operating system according to recommended guidelines.
Prepare and file export clearance (EEI) documentation for U.S. shipments to Mexico as required.
Prepare, handle, and process U.S./Mexico cross-border documents, including bills of lading, commercial invoices, packing lists, certificates of origin, Carta Porte, DODA, and Complimento Carta Porte.
Liaise with customs brokers and agents to support smooth shipment flow.
Communicate with customs customers, carriers, Mexican vendors, brokers, and team members.
Maintain compliance with government regulations, customer requirements, and internal policies.
Generate and issue accurate, timely customer invoices.
Maintain awareness of applicable cross-border LTL and truckload import and U.S. export laws and regulations.
Monitor shipment performance metrics, identify trends, and implement process improvements to enhance efficiency and reduce costs.
Participate in cross-functional initiatives to optimize the company's cross-border logistics strategy.
Provide leadership with insights and feedback on market trends, customer needs, and operational challenges.
Perform other administrative duties as assigned.