Relationship Manager, Cross Border

Cross River•Fort Lee, NJ

2d•$150,000 - $170,000•Hybrid

About The Position

The Relationship Manager, Cross Border serves as the primary point of contact for Cross River’s Fintech Banking Enterprise clients across multiple product verticals, coordinating customer needs and helping maintain and grow client relationships. The role owns client retention and growth KPIs, identifies growth and cross-sell opportunities, and works closely with business-line general managers and sales teams to understand partner health and report client and market intelligence. The position develops relationships at multiple levels within client organizations, including senior management, and conducts weekly or monthly reviews, quarterly business reviews, and periodic client visits. It uses market, competitive, proprietary, and client-provided data to assess account health and inform decisions, while considering risk profiles and applicable regulations. The Relationship Manager also advocates for clients across internal departments, supports issue resolution and technology integration, works with legal counsel on renewals and contract amendments, and reviews accounts for AML/BSA compliance.

Requirements

At least 6 years of experience managing high-profile relationships in commerce, payments, fintech, and/or banking.
Deep experience or exposure to the payments landscape, leading global players, emerging trends, and regulatory nuance.
Broad understanding of fintech and how Cross River can use best-in-class solutions to grow its financial solutions offering.
Prior Cross Border and payments experience, with familiarity with fintech and embedded-finance flows of funds.
Knowledge of BIN sponsorship and Banking as a Service programs.
Agility and adaptability in a rapidly growing, constantly changing environment.
Demonstrated ability to achieve high-performance goals and meet deadlines in a fast-paced environment with minimal supervision.
Experience working with cross-functional teams.
Ability to multitask effectively.
Resourcefulness and excellent communication skills.
Learner’s mindset and ability to quickly absorb new information.
Genuine enthusiasm for solving client problems.
Willingness to travel.

Responsibilities

Serve as the primary designated point of contact for Fintech Banking Enterprise clients across multiple product verticals and coordinate their needs.
Own client retention and growth KPIs; identify organic and inorganic growth patterns and lead cross-sell activities.
Work with business-line general managers and sales teams to cross-sell products, share intelligence, and understand partner health.
Stay informed about clients’ business models, strategies, and market performance to identify upsell and cross-sell opportunities.
Develop and nurture client relationships at multiple levels, including with senior management.
Conduct weekly or monthly client reviews and quarterly business reviews.
Interpret market, competitive, proprietary, and client-supplied data to support data-driven decisions and assess client status.
Make informed decisions by assessing risk profiles and understanding regulations.
Advocate for clients internally; work with other departments to resolve issues, implement changes, and integrate technology.
Work with legal counsel to draft renewal contracts and amendments to existing contracts.
Review client accounts to ensure AML/BSA regulations are observed.
Review and drive progress on outstanding issues and opportunities.
Make periodic client visits to deepen relationships and engage in strategic planning.